Document Coordinator, Document Services
Baker & McKenzie
Manila
3d ago

Description

The Document Coordinator, Document Services will handle job requests such as intermediate to complex word processing, voice file transcription and other requests.

They may also be assigned to special / strategic projects, including pilot programs for new services.

On a regular basis, Document Coordinator I is expected to uphold the department’s quality and efficiency standards by consistently producing one-pass work with zero to minimal quality checks.

Can be assigned to conduct peer reviews to ensure consistent output quality among Document Coordinators.

Responsibilities : Operations

Operations

  • Accomplishes intermediate to complex assignments, following established quality standards, in an accurate and efficient manner
  • Expected to consistently produce one-pass work regardless of complexity and challenges according to established quality and efficiency standards
  • Assigned to peer review (pre-audits) output of any DS coordinator based on their tenure and output complexity
  • Effective account management skills
  • Conducts accurate assessment of job requests, including turnaround time
  • Communicates with clients by phone and / or email accurately and timely
  • Proactively offers solutions whenever potential problems are foreseen
  • Confirms all discussions and agreements with clients in writing
  • Reports to the Supervisor all issues that may interfere with service delivery
  • Forwards client feedback to the Supervisor
  • Well-versed on all Department Service Lines
  • Consistently achieves individual targets, priorities and developmental objectives aligned with the department's and Firm's direction
  • Implements all company policies, rules and regulations
  • Maintains confidentiality of Firm and client information
  • Ensures that all other tasks assigned by Management are properly attended to
  • Performs other tasks assigned by the Supervisors or Manager
  • Project management

  • Helps execute all project requirements according to service delivery standards
  • Develops and applies subject matter expertise
  • Exhibits good client care skills and leadership potential at every opportunity
  • Coordinates with Project Managers on updates and issue resolution strategies
  • Brand Support

  • Advises, encourages and facilitates client adoption of firm brand standards and templates
  • Creates visually engaging documents and presentation materials using MS Word and PowerPoint templates
  • Ensures accurate and timely output delivery by adhering to established quality and Firm brand standards
  • Alerts clients to potential problems / issues ahead of time and offers possible solutions or alternative approaches
  • Client Care

  • Builds good working relationships with clients and handles their concerns in a prompt and professional manner, in keeping with client service principles
  • In case of an escalation or complaint, sends acknowledgement email, collates facts, prepares an incident report within the agreed timelines and provides recommendation to prevent the problem from recurring
  • Confirms all discussions and agreements with clients in writing
  • Experience Required

  • Some experience in a similar field and involvement in a similar function
  • Bachelor’s degree with good academic standing
  • Keen analytical skills and ability to determine client needs
  • Excellent English written and verbal communications skills
  • Ability to make sound and accurate decisions and judgment calls
  • Effective leadership and communication skills
  • Highly organized and able to prioritize tasks
  • Advanced skills MS Word, Excel and PowerPoint
  • Flexible and willing to work in any shift, including graveyard
  • Aptitude for learning new technologies and processes
  • Highly organized and detail oriented
  • Strong commitment to outstanding client service
  • Exceptional work ethic, personal and professional integrity
  • Ability to establish and maintain effective working relationships; a team player
  • Ability to collaborate and communicate effectively with people from different cultures and from various levels of the organization
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