L1 - L2 Service Desk
Pateros, Philippines
6d ago
source : ictjob.ph

Job Description :

  • Provide L2 / L3 Support for IAM
  • Should have solid understanding on the following : Ping, Active Directory, Radiant Logic, Sailpoint, ISAM, and SAP - Security Weaver, SSO, authentication, etc.
  • Supervise, guide, and assist team by providing technical support and help troubleshoot each of the applications utilized by the IAM team.
  • Production support experience with ITSM solutions including Incident Management, Problem Management, and Change Management.
  • Serve as point of escalation for all L1 / L2 / L3 technical production support troubleshooting issues with ability to provide quick turnaround solution
  • Update management team of issues and make best practice recommendations for remediation
  • Significant experience in analyzing logs and identifying problems with authentication and authorization.
  • Experience with common UNIX and Windows utilities, diagnostic, and monitoring tools
  • Strong governance understanding of Logical Access Management Controls for Enterprise Joiners, Movers, Leavers, Recertification, and Segregation of Duty policies and standards (User Provisioning and De-provisioning)

    Understanding of Application Security requirements across enterprise, mobile, and cloud implementations

    Workflow and Content Management system integration with Identity Management platforms

    Identity and privilege integrations with SaaS solutions

    API Gateways, Enterprise Directories, SSO, SOA services, Federation, LDAP, RADIUS, ISE and other identity systems

    Collaboration with business and technical teams to support an enterprise solution that is continuously scalable and adaptable

    Provide IAM security guidance, oversight, and requirements to technology teams

    Excellent presentation skills

    Excellent oral and written communication skills

    Job Requirements :

    5 Years experience in IAM area of security

    Level 2 / 3 - Identity Management Senior Security Resource

    Understanding of skills with familiarity of some of the following :

  • ISAM
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