Collections Head
ASCENT PRO
Taguig, National Capital Region (PH), PH
7h ago

SKILLS, QUALIFICATIONS, AND COMPETENCIES

  • At least 5 years of experience in Collections with a financial service organization
  • Strong leadership and coaching skills
  • Able to work with minimal supervision
  • Able to manage time effectively
  • Willing to work in a fast-paced environment
  • Enhanced problem-solving and decision-making skills
  • Good interpersonal skills and able to communicate well with internal and external stakeholders
  • ROLES AND RESPONSIBILITIES

  • Manage portfolio quality and oversee overall collections operations
  • Formulate policies and procedures covering all collections related activities
  • Define strategies and optimize processes to ensure actions are cost-efficient and effective
  • Drive automation and continuous process improvements
  • Manage performance of external collections agencies to ensure targets are met and activities are compliant with policies and regulations
  • Ensure resources are sufficient for both internal and external collections teams
  • Manage relationships with internal and external stakeholders
  • Establish proper management reporting and perform analysis to support data-driven decisions
  • Ensure regular reports are available for management and are generated in a timely manner
  • Assist in onboarding of external partners and initiate engagements with vendors as necessary
  • Supervise internal collection team and evaluate individual performance of personnel assigned to his / her supervision.
  • Oversee projects and initiatives to address potential concerns or to drive new strategies.
  • Manage customer complaints and other related concerns.
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