Location : KL Sentral
Job Title : Customer Service - ADC
Job Description :
Provide primarily customer service based phone support to ADC customers.
Activate and engage with client / customer whilst providing accurate information of customer’s issue at hand.
Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
Provide accurate and understandable information to all customers and support partners.
Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
Ensure all follow ups are done in a timely manner.
Ensure all SLA’s are met appropriately.
Maintain high level of customer satisfaction whilst maintain a professional manner.
Be familiar with all policy, processes, and product knowledge and escalation paths.
Remain polite, patient and courteous with customer throughout the experience.
Ensure the end to end experience for all customers is at a high level of customer satisfaction.
Working Hours : Monday to Friday 7 : 00 AM to 7 : 00 PM
Years of Experience : Bachelor's Degree Fresh Graduate
Language Requirement : Japanese (Native) or Local (N1 / N2 -JPLT)