Japanese Customer Service - ADC (Malaysia)
Nezda Technologies Inc.
KL Sentral, Philippines
3d ago
  • Location : KL Sentral
  • Job Description

    Job Title : Customer Service - ADC

    Job Description :

  • Provide primarily customer service based phone support to ADC customers.
  • Activate and engage with client / customer whilst providing accurate information of customer’s issue at hand.
  • Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.
  • Working Hours : Monday to Friday 7 : 00 AM to 7 : 00 PM

    Years of Experience : Bachelor's Degree Fresh Graduate

    Language Requirement : Japanese (Native) or Local (N1 / N2 -JPLT)

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