IT Support Technician
Type : Direct Hire / Contract to Hire
Location : 100% Remote
Salary : 200PHP per hour
IT Support Specialist Summary
Are you ready to make a positive impact on people’s lives? Are you looking for more than just a typical support role? Our client is searching for an IT Support Technician who wants to join a team transforming the mental health industry.
The ideal candidate will have a bias for delivering results, a passion for solving problems, excellent analytical, problem-solving, and communication skills, and can see the big picture.
Our client is an IT and software product-focused company. The candidate for this role will be responsible for carrying out the IT Support vision with a high level of quality and technical excellence.
Successful execution of this role will combine fluency in computer hardware, infrastructure, networking, and unwavering dedication to quality.
IT Support Specialist Responsibilities
Address and resolve customer IT Support requests in a timely, and courteous manner
Use our client’s HD ticketing system to document all support activities
Contribute to the Knowledge Base as applicable
Employ excellent communication and people skills to instill confidence in customers
Maintain a friendly, professional manner at all times
Escalate unresolved technical issues promptly and with proper documentation
IT Support Specialist Qualifications
3 year minimum IT support (L1 / L2) experience is a must
An excellent telephone manner with excellent written and verbal communication skills is a must
Able to maintain a calm, professional, and helpful demeanor in stressful situations is a must
Microsoft desktop operating system experience (Windows 10 and O365) is a must
Windows Active Directory experience is a must
Experience troubleshooting Network issues is a must
Good experience with Printer / MFC devices is a must
Basic understanding of PC hardware setup and configuration is a must
Experience with using call logging software is a plus
Windows Server Experience is strongly preferred
Experience supporting mobile devices (Android / IOS) in a corporate environment is a plus
Knowledge of basic DevOps methodology / principles is strongly preferred
A college degree or relevant certifications are preferred