Help Desk Technician
Perspective Talent
Remote, Philippines
4d ago

IT Support Technician

Type : Direct Hire / Contract to Hire

Location : 100% Remote

Salary : 200PHP per hour

IT Support Specialist Summary

Are you ready to make a positive impact on people’s lives? Are you looking for more than just a typical support role? Our client is searching for an IT Support Technician who wants to join a team transforming the mental health industry.

The ideal candidate will have a bias for delivering results, a passion for solving problems, excellent analytical, problem-solving, and communication skills, and can see the big picture.

Our client is an IT and software product-focused company. The candidate for this role will be responsible for carrying out the IT Support vision with a high level of quality and technical excellence.

Successful execution of this role will combine fluency in computer hardware, infrastructure, networking, and unwavering dedication to quality.

IT Support Specialist Responsibilities

  • Address and resolve customer IT Support requests in a timely, and courteous manner
  • Use our client’s HD ticketing system to document all support activities
  • Contribute to the Knowledge Base as applicable
  • Employ excellent communication and people skills to instill confidence in customers
  • Maintain a friendly, professional manner at all times
  • Escalate unresolved technical issues promptly and with proper documentation
  • IT Support Specialist Qualifications

  • 3 year minimum IT support (L1 / L2) experience is a must
  • An excellent telephone manner with excellent written and verbal communication skills is a must
  • Able to maintain a calm, professional, and helpful demeanor in stressful situations is a must
  • Microsoft desktop operating system experience (Windows 10 and O365) is a must
  • Windows Active Directory experience is a must
  • Experience troubleshooting Network issues is a must
  • Good experience with Printer / MFC devices is a must
  • Basic understanding of PC hardware setup and configuration is a must
  • Experience with using call logging software is a plus
  • Windows Server Experience is strongly preferred
  • Experience supporting mobile devices (Android / IOS) in a corporate environment is a plus
  • Knowledge of basic DevOps methodology / principles is strongly preferred
  • A college degree or relevant certifications are preferred
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