Shopee Xpress - Fulfillment (Hub Coordinator) - Digos, Davao

Shopee

Manila, Philippines

5d ago

Job Description :

Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control

Conducts team briefing and documents minutes of the meeting

Oversees agency teams in backroom, as well as coordinates w / rider support team and occasionally supervises drivers / riders

Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.

Creates, reviews and validates reports coming from the hub.

Assists Customer Support team in call outs to solve Customer support escalations

Ensure Hub KPIs are effectively met

Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity.

Requirements :

Has held a leadership role in a division or team, within a warehouse or hub environment

Experienced in e-commerce fulfillment

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