Create communications activities to improve agent effectiveness and agent processes to increase customer satisfaction
Create focused communications to reinforce existing processes or introduce new ones, and to explain changes
Help manage the tools used for agent communications
Help manage the tools used for agent communications READ MORE OF THE JOB DESCRIPTION
Graduate of any Bachelor’s degree course.*At least 3years in training or teaching environment preferably in a call center or BPO setting*Must have an experience in virtual training*Must have an experience in writing refresher content and must knowledgeable in TNA*Must have experience in coaching
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.