Training and Development
Accenture
Cebu, Philippines
2d ago

Job Description

  • Create communications activities to improve agent effectiveness and agent processes to increase customer satisfaction
  • Create focused communications to reinforce existing processes or introduce new ones, and to explain changes
  • Help manage the tools used for agent communications
  • Help manage the tools used for agent communications READ MORE OF THE JOB DESCRIPTION
  • Qualifications

  • Graduate of any Bachelor’s degree course.*At least 3years in training or teaching environment preferably in a call center or BPO setting*Must have an experience in virtual training*Must have an experience in writing refresher content and must knowledgeable in TNA*Must have experience in coaching
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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