Human Capital Services Coordinator
TeleTech
Quezon City, Metro Manila, Philippines
6d ago

Human Capital Services Coordinator

TeleTech is seeking a Human Capital Services Coordinator to join our HumanCapital Services team at our Regional Operating Headquarters, based in Novaliches,Philippines.

What you’ll be doing :

Human Capital Services Coordinators are the front lineresource for monitoring and triaging all incoming tickets to the human capitalservice center for their designated geographies.

They are responsible for deciphering andassigning each ticket to the appropriate service center group. Coordinators are expected to identify, handleand respond to basic employee questions via ticket or chat where answers werenot obtained by the employee through the self serve knowledgebase.

They must also monitor all new We Here You(WHY) cases and be able to classify as Tier 0 3. They are responsible for handling andresponding to Tier 0 / 1 cases and directing tier 2 / 3 cases to the appropriateHuman Capital Services group.

HumanCapital Services Coordinators must adhere to all human capital service centerperformance objectives, metrics and standard operating procedures.

What you’ll bring to us :

  • Triage Service Center incoming tickets
  • Accuratelyand efficiently maintain employee records in Oracle
  • Supportvendor management administration
  • Respond to Tier 0 / 1 level employee tickets and chats
  • Manageleave, end employment and return to work administration
  • Improve the key success metrics
  • What skills you’ll need :

  • Workingknowledge of various HC and TeleTech systems
  • Strongattention to detail, focus and ability to follow standard operating procedures
  • Basicknowledge of MS Office applications
  • Abilityto learn technology quickly
  • Abilityto learn data entry into the Oracle database system
  • Who We Are :

    Our 40,000+ employees servecustomers in more than 80 countries and 50 languages across social, mobile, anddigital channels.

    We utilize a holisticapproach, applying solutions from our four customer experiencesegments Consulting, Technology, Care and Growth to help companies provide anamazing experience to their customers, inspire customer loyalty, and grow theirbusiness.

    Our employees live by a set of customer-focused values that guiderelationships with clients, their customers and each other.

    WhatWe Offer :

  • Competitive salarypackages, variable incentive bonus plans
  • 100% employer paidHMO coverage for employees
  • Life insurance,wellness programs, onsite clinic
  • Comprehensivehealth and wellness program, including employee assistance
  • Employeerecognition programs, professional development, tuition reimbursement
  • Learning and careergrowth opportunities via our global footprint
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