Job Description DITO Telecommunity Corporation?is continuously hiring for passionate and talented people. Apply now if you have what it takes to be part of our growing and dynamic team! Overview The Customer Communications & Loyalty Manager is responsible for creating relevant and timely messages / content for our customers and building a variety of communications programs to keep them informed and engaged, increase customer satisfaction, enhance their overall customer experience.
Functions Manage team in the creation, editing, approval, and delivery of customer communications Write communications as needed Collaborate with other departments on specific communication needs Execute communications plans with a detailed understanding of project?
s objectives, value, and priorities Put customers first and actively work to improve their overall DITO communication experience.
Develop and recommend overall strategic direction of the loyalty and winback program. Lead and oversee day-to-day management of loyalty program activities including forecasting, budget and tracking, shipment and consumption analysis, marketing plan.
Participate in release planning, product launches, and organizational readiness meetings and activities Ensure quality, accuracy, and completeness of communications produced by the team Serve as the escalation point for issues with communications Measure communication program success to ensure goals are being met Recommend new approaches for customer communication, including new messaging, new email templates, or strategic changes to delivery methods Guide team?
s approach to writing communications through appropriate voice and persona Employment Standards Digital Marketing Strong communication skills Decision Maker Product Management Team player Time Management skills Strategic Planning Organization skills Can work under pressure and with extended hours when required Operational Excellence Project Initiator Job Skills & Qualifications Required : Bachelor?
s degree in communications, marketing, journalism, public relations or relevant field.Demonstrated success in developing and executing compelling communications programs, retention and loyalty marketing.
Outstanding verbal and written communication skills Knowledge of email automation and customer relationship management systems a plus (examples : Zendesk, Salesforce, etc.
HTML knowledge a plus? Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point