Professional Services Specialist
Amdocs, Inc.
Manila, 00, PH
3d ago

Job ID : 90682

Required Travel : Minimal

Who are we?

Every day, billions of transactions, calls and messages that hold the world’s communications fabric together run on systems that Amdocs has helped to create.

Because we work with some of the largest and most innovative companies on the planet, our work makes an impact. Over the past four decades, we have continually reinvented ourselves, and as we keep moving into exciting new areas such as media, gaming, IoT, 5G, cloud services and more, there are always opportunities for us to grow and develop.

We will nurture your entrepreneurial instincts with open doors and promote your ability to seize the day. Our company is built of amazing people, a supportive atmosphere and a culture built on mutual support, respect and a feel good factor that can only happen in a workplace built by the kind of people that Amdocs employs.

Make your career journey with us.

In one sentence

The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.

What will your job look like?

  • You will review the business and technical requirements with customers, providing solutions that best address the customer's needs.
  • You will use your expert ability to write, review, and test detailed design documents, performing configuration and customization of code.
  • You will provide technical support during all phases of a project and advices the customer's technical personnel at all levels of : coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc.
  • You will provide estimates, leading the project, developing the customizations and writing the demo scripts / storyboards.
  • You will install and configure products in internal labs (ST), customer labs (UAT / Performance), and customer production environments.
  • You will help us to integrate Amdocs products with third party applications within commercial customer networks.
  • You will create and deliver customized functional training to the customer as well as to other internal organizations.
  • You will oversee end-to-end non-functional / performance testing, from test design up to an including test scenario implementation and analysis and result reporting.
  • You will perform connectivity validation of related system components, review results with the customer and the customer'
  • s vendors, and provides relevant technical input to project status reporting.

  • You will lead and screen all defects / incidents during the project, directing them to the relevant owner and following up on their handling.
  • All you need is...

  • Broad technical experience in SW and / or HW engineering : scripting, configuration, tuning, networking and installation.
  • Experience in communicating and negotiating with customer personnel and management, up to the CxO level.
  • Extensive experience in development, including work in Agile development environments.
  • Progressive experience in delivering and / or supporting complex software solutions and service / product implementations.
  • Experience and knowledge of telco networks, platforms, standards and business processes.
  • Bachelor degree (4 year program) in Computer Science, Engineering or equivalent
  • Why you will love this job :

    hy you will love this job?

  • You are great at end-to-end product deployment and working with customers and we have great products and large global customers.
  • What are you waiting for? This job is for you!

  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
  • You will have the opportunity to work in multinational environment for the global market leader in its field
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