Sr. Manager - O and Email Exchange Infra Support - Quezon City
Optum Global Solutions
Quezon City, Philippines
5d ago

Position Description

As a part of EUTSD future strategy to modernize our tools and operations, we are building capabilities around O365 and Workspace One.

This role will be accountable to lead Email and mobile operations in non US business hours, which includes leading P1 / P2 incidents, product upgrades, vendor management etc.

Business Metrics : 100%, Service availability, 90%, incident resolution within SLA With O365 and Workspace-one transformation, demands a strong leadership presence to support follow the sun model operations.

This leader position work closely with US functional manager to support O365 and Workspace one service from 6PM CST to 6AM CST.

Positions in this function include those who monitor and operate computer and peripheral equipment : review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems.

Evaluate system specifications, input / output processes, and working parameters for hardware / software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects / existing applications, timely completion of scheduled jobs, and overall operating systems.

Also includes overseeing environment’s health and facilitation of high severity incidents to improve the state of service availability and continuity.

Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc.

problems and take corrective action as required. Impact of work is most often at the operational or local business unit or market level.

Primary Responsibility :

  • Provide leadership and be accountable for the performance of managers and / or senior level professional staff
  • Required Qualifications :

  • 12 or more years of professional IT experience, with steadily increasing responsibilities
  • 4+ years of experience designing and building highly distributed, salable 0365 and workspace one solution
  • 3 or more years of experience leading teams and / or managing IT Project timelines and deliverable
  • Experience planning and supporting +99.99% availability against critical applications in production
  • Experience with DevOps methodologies and enabling Automation
  • Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone.

    So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

    Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

    For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

    sm) Diversity creates a healthier atmosphere : Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    Optum is a drug-free workplace. 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

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