Bilingual resource that can provide support and can perform task either in French and English language. Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
Standard incident types that are supported by these services may include : software issues, hardware or server issues, network connectivity, password management, request for service.
Key functions of service desk management include : incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
Be able to facilitate Critical Incident Management. Will also be tasked to do quality audits and translations. READ MORE OF THE JOB DESCRIPTION
English and French communication
Technical Support background a plus
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.