Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired : High School Diploma
High School Diploma
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
Serves as the primary contact for customer issues via email and inbound telephonic support in French and English
Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
Meets standards of job, such as quality standards, adherence to schedule and average handle time
May provide guidance and / or mentoring to less experienced associates
Other related duties assigned as needed
What you bring
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communications skills in both English and French REQUIRED
Computer navigation and operations skills
Ability to work both independently, as well as in a team environment
Willingness to learn and to be open to feedback
Added bonus if you have
Experience working in a French Campaign in a call center.
Banking related industry experience
Demonstrated success in a dynamic environment; ability to adapt to rapid change
What we offer you
A fantastic range of benefits including medical, dental, vision, and paid vacation
Great workspace with dedicated and motivated colleagues
A broad range of professional education and personal development possibilities FIS is your final career step!
A variety of career development tools, resources and opportunities
A work environment built on collaboration, flexibility and respect
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