Bilingual(French and English) Customer Service Associate
8/FL Unit A, Ten West Campus, McKinley West Bldg, West Taguig City, 1630 National Capital Region (Manila), Philippines
4d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired : High School Diploma

High School Diploma

  • Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
  • Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    What you will be doing

  • Serves as the primary contact for customer issues via email and inbound telephonic support in French and English
  • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time
  • May provide guidance and / or mentoring to less experienced associates
  • Other related duties assigned as needed
  • What you bring

  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communications skills in both English and French REQUIRED
  • Computer navigation and operations skills
  • Ability to work both independently, as well as in a team environment
  • Willingness to learn and to be open to feedback
  • Added bonus if you have

  • Experience working in a French Campaign in a call center.
  • Banking related industry experience
  • Demonstrated success in a dynamic environment; ability to adapt to rapid change
  • What we offer you

  • A fantastic range of benefits including medical, dental, vision, and paid vacation
  • Great workspace with dedicated and motivated colleagues
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A variety of career development tools, resources and opportunities
  • A work environment built on collaboration, flexibility and respect

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