Vendor Service Representative - Philippines
RealPage
Ortigas, Philippines
43d ago

Description The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include, but are not limited to the following :

  • Respond promptly to customer inquiries by phone and email
  • Place outbound calls to customers to obtain additional information
  • Work to resolve any customer concerns and answer any questions
  • Research customer inquiries using available resources
  • Process payments and enrollment requests
  • Call vendors that are not enrolled and begin enrollment process
  • Direct escalation issues to the designated resource
  • Maintain accurate records of customer correspondence and transactions in the system
  • Work closely with other departments to meet customers objectives
  • Provide timely follow up on all customer inquiries
  • Assist with additional special projects as needed
  • REQUIRED KNOWLEDGE / SKILLS / ABILITIES

  • High school diploma or equivalent required
  • Previous customer service experience
  • Proficient skills in MS Word, Excel and Outlook required
  • Strong typing skills required; ability to type at least 35 wpm
  • Strong written and verbal communication skills
  • Excellent organization skills
  • Ability to meet deadlines and manage multiple priorities simultaneously
  • Excellent verbal and written communication skills (English)
  • Multifamily industry experience strongly preferred
  • Ability to speak Spanish is a plus
  • Apply
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