BA Supervisor
The Results Companies
Pasig, Metro Manila
5d ago

Position Overview

The Business Analytics Supervisor is responsible for developing and maintaining relationships as the point of contact for internal analysis and ad-

hoc reporting. The BA Supervisor acts as support to deliver actionable information to Operations, Training, Account Management, and Executive teams.

Duties and Responsibilities

  • Able to lead team to review and analyze program performance to determine program needs
  • Acts as a problem solving escalation point
  • Identifies and oversees program / problem resolution
  • Maximizes potential of subordinates through coaching, development and effective performance management methods
  • Qualifications

  • Bachelor Degree in Math, Statistics, Economics or related
  • Minimum 1 year experience in Call Center Operations and Analytical roles
  • Excellent analytical, problem solving, and troubleshooting skills
  • Ability to define problems, collect and aggregate data, establish facts and draw conclusions
  • Ability to self manage, self motivate and be accountable for assignments and related deadlines
  • Highly competent with Windows and Microsoft office products
  • Dedicated to providing superior customer service
  • Exceptional, professional communication skills both written and verbal
  • Skilled in developing and maintaining key professional customer relationships
  • Ability to think logically, communicate clearly and diplomatically with a wide range of users (Data
  • Specialists to Executive Management and Clients)
  • Strong typing skills
  • Ability to work in a fast paced, deadline-oriented environment

    Preferred

    Fluent in business analytics tools, such as SAS and SPSS Modeler

    Demonstrated ability to perform and train complex analysis, such as ANOVA, Chi-Square, and Regression Analysis

    Familiar in advanced business and process management strategiest, such as Agile and SCRUM

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