Solutions Enabler
OpenText Corp
Makati City, Philippines
2d ago

OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

OPENTEXT - THE INFORMATION COMPANY The opportunity :

The Enabler’s role is to enable new OpenText customers purchased service. Includes setting up trading relationship with their global partners.

Answers incoming calls and emails promptly in accordance with established call / email handling procedures to gather customer and TP information.

Provides concise, quality customer service in a professional and courteous manner for client projects. Performs related work as required and works on special projects, as requested.

Interacts with fellow team members to enhance project performance. Provide first line support for end users through effective troubleshooting and problem-

solving. Transfers customers to other internal departments where appropriate. Identifies the need to escalate specific issues and follow through where necessary.

Proactively keeps up to date on new procedures.

You are great at :

  • Deliver day to day implementation requests from OpenText customers and its Trading Partners
  • Provides 1st level of support to basic connectivity setups and Trading Partner / Client concerns.
  • What it takes :

  • Educational Requirement : Computer Science or Information Technology degree or equivalent experience
  • Strong written and spoken English language
  • Strong network communication protocol is required (e.g. FTP)
  • Knowledgeable in internet communication protocols
  • Familiar with different software installation procedures, troubleshooting PC or network connectivity
  • Apply
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