Team Support Specialist - Virtual #1713
Makati, Metro Manila, Philippines
6d ago

FROSCH has an ideal career for a travel professional who can thrive on a team, has impeccable attention to detail, and can provide guidance on managing all arranged corporate travel.

This position is to be virtually located. Hours as follows

Shifts Rotate daily for the following hours :

7 : 00 AM - 4 : 00 PM PHP

11 : 00 AM - 8 : 00 PM PHP

As a Team Support Specialist, you will provide ticketing and fulfillment support to agent teams. Manage all aspects of online booking tool(s) reservation errors, while providing back-office support for various systems and assisting with managerial projects and initiatives.

  • Correct errors received from the online booking tool, to ensure a seamless reservation process for the client
  • Utilize Global Distribution System (GDS), Sabre, for ticketing fulfillment functions i.e.; exchanges, refunds, queue sorting, and other travel management tasks as needed
  • Assist with Focus / Advantage ticketing and fare calculations, markups and invoicing to ensure successful integration of Net Fare program throughout booking process
  • Assisting corporate account teams with : small groups faxing documents to vendors and clients as needed requesting hotel upgrades for VIP clients as requested from agents Process required documents for hotel prepay processes and hotel bill-back, including folio collection and statement reconciliation Process required documents for ancillary services as requested, i.
  • e. excess baggage, car, train, parking, meals, etc.

  • Ensure that client travel policies are consistently followed and documented
  • Assisting corporate client teams with tasks including but not limited to small groups, hotel upgrades for VIP clients, verifying information accuracy on client reports, and faxing
  • Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor
  • Be responsive to internal and external client’s needs and issue resolution with excellent communication and follow up
  • Participate in operational projects and functions as appointed by manager
  • Communicate FROSCH's operating standards to suppliers appointed to specific arrangements
  • Provide best in class customer service that exceeds clients’ expectations
  • Project positive attitude with high energy, diplomacy, and creativity in work strategies
  • Embody FROSCH Core Values at all times : Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
  • Requirements

  • Prior, native GDS experience on Sabre required
  • Consistent demonstration and application of best practices within the Travel industry
  • Strong communication skills
  • Standing knowledge of worldwide destinations
  • Proven track record of developing sound, professional relationships
  • Ability to work both autonomously and within a team
  • Ability to multi-task, pro-actively resolve problems independently, and work well under pressure
  • Previous experience working within a travel management company
  • Benefits

    What FROSCH Offers You :

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Continued Industry Training
  • Employee Recognition Program
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