Weâre an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
As a Customer Service Representative, Tier I, your role is vital in keeping our customers happy and contributing to our organizationâs growth and success.
As a SHORE Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
Youâre the genie that fulfils our customerâs needs. As a Customer Service Representative, Tier I you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.
You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
Your day could see you :
â¢ Responding to inquiries on policy, order status or tracking, order adjustments, cancellations, returns, website functionality, features or issues, and product information, including but not limited to pricing, availability, sizing, technology, materials and specifications.
â¢ Handle Up-sell.
â¢ Coordinating well with other US team / departments.
â¢ Escalating customer needs and request to appropriate department.
needs by giving accurate information.
â¢ Understanding all the business and productsâ aspects to provide proficient support.
â¢ Participating in team activities such as team huddles, up-training, etc.
â¢ Responding to inbound customer emails / chat and inquiries with detailed responses and providing action accordingly.
â¢ Handling all requests with due skill and care.
â¢ Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
â¢ Promoting and demonstrating Acquireâs values internally and externally.
A BIT ABOUT YOU
â¢ Excellent in customer service.
â¢ With excellent English communication, listening and organizational skills.
â¢ With one to two years of customer service experience in the BPO industry.
â¢ With a minimum of one year of back-end admin processing experience.
â¢ A CSAT champion / top performer.
â¢ Experience in sales.
â¢ With a knack for multi-tasking.
â¢ Able to solve problems and work under minimal supervision.
â¢ Adept in learning new workflows and tasks.
â¢ With working knowledge of CRM, ideally Salesforce.com.
â¢ Prioritize and effectively manage time.
â¢ Flexible work schedule- Candidates must be available to work weekend shifts.
â¢ Positive attitude and excellent interpersonal skills.
â¢ Good oral and written communication.
â¢ Good judgment and independent decision making.
â¢ Work effectively with windows-based computer systems. MAC experience a plus.
â¢ Great active listening skills.
â¢ Effectively interact in a professional and courteous manner with customer.
â¢ Demonstrate initiative and interest in self-development is a huge plus.
â¢ Strong critical thinking skills and ability to identify and solve problems with minimal oversight.
WHAT SUCCESS LOOKS LIKE
â¢ High customer satisfaction.
â¢ Excellent feedback from customers.
â¢ Achievement of KPIs.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :
We are open from Monday to Friday, 8am-4pm.
For faster processing, text : AEROCSR (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.