Quality Assurance
Wipro Limited
6d ago
  • Monitor agents for compliance with established processes, policies and guidelines
  • Work with the Supervisor and / or Team Coach to provide feedback and coaching to Agents based on evaluation results
  • Analyze information and utilize to build recommendations to reduce errors and improve process performance
  • Create and maintain tracking reports in relation to performance
  • Understanding of Healthcare Payer scope of services preferred
  • High School / GED
  • 2+ years of customer service and 6 months to 1 year of QA experience
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