Training Specialist | With Joining Bonus* (EH 1622)
Manila, PH
4d ago
source : Bossjob
  • Executes process training to the Operations team and calibrates results across
  • Standardizes and organizes training modules, and ensures to keep it updated aligned with the new releases in the process
  • Manages knowledge transfer, material development and training delivery
  • Develops and deploys skills matrix program and understands the need to upskill or cross-skill
  • Creates, refines and delivers new hire on-boarding program (pre-process and process)
  • Collaborates with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measurable training
  • Delivers dynamic trainings sessions across the project to a diverse learning audience
  • Ensures effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities
  • Manages multiple and high priority projects with competing deadlines
  • Builds and maintains fruitful, beneficial relationships horizontally and vertically across organization
  • Training Needs Analysis
  • Training Design and Development
  • Training Delivery
  • Training Evaluation
  • Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
  • Terms and conditions apply.
  • Bachelor's degree holder
  • Must have at least 5 years of experience in Training and Development under BPO Operations
  • Excellent communications skills
  • Must have an experience in communication skills coaching
  • Technical / customer service or its equivalent for a designated customer base
  • Must be willing to go back on-site once recalled
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