Training Specialist | With Joining Bonus* (EH 1622)

Accenture

Manila, PH

4d ago

source : Bossjob

Executes process training to the Operations team and calibrates results across

Standardizes and organizes training modules, and ensures to keep it updated aligned with the new releases in the process

Manages knowledge transfer, material development and training delivery

Develops and deploys skills matrix program and understands the need to upskill or cross-skill

Creates, refines and delivers new hire on-boarding program (pre-process and process)

Collaborates with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measurable training

Delivers dynamic trainings sessions across the project to a diverse learning audience

Ensures effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities

Manages multiple and high priority projects with competing deadlines

Builds and maintains fruitful, beneficial relationships horizontally and vertically across organization

Training Needs Analysis

Training Design and Development

Training Delivery

Training Evaluation

Why join Accenture?

Competitive salary package, company bonuses, and performance incentives

Night differential

Loyalty, Christmas gift, Inclusion and diversity benefits

Paid sick and vacation leaves

Expanded maternity leave up to 120 days*

HMO coverage (medical and dental) from day 1 of employment

Life insurance

Employee stock purchase plan

Retirement plan

Accessible locations

Healthy and encouraging work environment

Career growth and promotion opportunities

Terms and conditions apply.

Bachelor's degree holder

Must have at least 5 years of experience in Training and Development under BPO Operations

Excellent communications skills

Must have an experience in communication skills coaching

Technical / customer service or its equivalent for a designated customer base

Must be willing to go back on-site once recalled

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