Operations Analyst
Wells Fargo
Manila, Philippines
12h ago

Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

About the role

The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and / or quality statistics.

Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.

Responsibilities

  • May also define user requirements, perform user acceptance testing and / or troubleshoot systems-related operational issues.
  • May assist ongoing production and workflow improvement efforts, manage small projects and / or small segments of larger projects.
  • May develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
  • Market Skills and Certifications

    Bachelor's degree

  • At least 3 years of experience in the same capacity
  • Experience in Nexidia, Verint, or NICE configuration is an advantage
  • Willing to work night shift and shifting schedules

    Willing to be assigned in McKinley Hill, Taguig City

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