Job Description : Responsibilities :
Make targeted outbound calls to offer-holders to maximise student confirmations and ultimately enrolments
Respond to student enquiries and assisting students primarily via telephone and email
Adhere to pre-agreed service level commitments
Maintain data integrity protocols, ensuring it is consistently and accurately recorded
Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.
Candidate must possess at least a Bachelor's / College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position
Excellent communication skills including an excellent standard of spoken and written English
Sales or outbound calling experience
Knowledge of the higher education / International student market
Experience of using a CRM tool
Sales and customer-service oriented
A positive, can-do attitude and high level of initiative
Ability to perform well under pressure and multi-task
Experience of working in a proactive, rather than reactive manner
An intermediate knowledge of Excel, Word, and PowerPoint
Excellent time management and ability to meet established deadlines
Ability to maintain focus and perspective at all times
Applicants must be willing to work in MOA Complex on a mid shift schedule.