Customer Service Agent - UK Account | MOA (8022)
Microsourcing Philippines Inc
5d ago
source : Monster

Job Description : Responsibilities :

Responsibilities :

Make targeted outbound calls to offer-holders to maximise student confirmations and ultimately enrolments

Respond to student enquiries and assisting students primarily via telephone and email

Adhere to pre-agreed service level commitments

Maintain data integrity protocols, ensuring it is consistently and accurately recorded

Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Qualifications :

Candidate must possess at least a Bachelor's / College Degree , any field.

At least 1 year(s) of working experience in the related field is required for this position

Excellent communication skills including an excellent standard of spoken and written English

Sales or outbound calling experience

Knowledge of the higher education / International student market

Experience of using a CRM tool

Sales and customer-service oriented

A positive, can-do attitude and high level of initiative

Ability to perform well under pressure and multi-task

Experience of working in a proactive, rather than reactive manner

An intermediate knowledge of Excel, Word, and PowerPoint

Excellent time management and ability to meet established deadlines

Ability to maintain focus and perspective at all times

Applicants must be willing to work in MOA Complex on a mid shift schedule.

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