Are you ready to make an impact? Join Infosys BPM as a User Experience Research Process Specialist and jumpstart your career!
Be part of the world's largest search engine and technology company!
One of our team's core responsibilities is engaging with and managing external suppliers who provide a variety of UX research services.
The services ordered range from participant recruitment and logistics, moderation, translation up to support for UX research around the world.
You will be working in a dynamic environment in a growing team with expanding responsibilities. We are looking for someone who is highly ambitious, self driven, works independently and can provide high-end support to our internal and external stakeholders.
Key Responsibilities :
Managing outsourced UX research projects
Working with internal stakeholders capturing project requirements
Communicating with external suppliers throughout the project, from initial engagement (collecting and reviewing project, commissioning the projects and opening the POs) to project completion ensuring high quality service and timely delivery of services
Handling minor escalations with vendors and internal stakeholders
Reviewing overall performance of suppliers giving timely feedback to the vendor and internal stakeholders and identifying areas of improvement
Working closely with global team of Program Managers, streamlining and optimizing existing processes
Documenting new and existing processes
Must be Bachelor's Degree Graduate of any course.
Ability to prioritize and organize workload
Demonstrated managing multiple projects at once or high volume of work
Ability to work independently with minimal supervision
Min 2 years of project management experience
Experience working with 3rd parties
Experience in setting up documentation, training, process mapping etc
Highly self-motivated, showing ownership and critical thinking abilities
Superb communication skills to effectively work with a variety of internal and external stakeholders around the globe
Excellent organizational skills and ability to manage several projects at the same time
Ability to handle complexity and navigate through changing requirements
Ability to have difficult conversations
In the wake of the COVID-19 outbreak, we at Infosys BPM is committed in creating safe environments where all candidates feel secured when we process your job application.