User Experience Research Process Specialist
Infosys BPM Limited
Caloocan City, Philippines
15h ago
source :

Are you ready to make an impact? Join Infosys BPM as a User Experience Research Process Specialist and jumpstart your career!

Be part of the world's largest search engine and technology company!

One of our team's core responsibilities is engaging with and managing external suppliers who provide a variety of UX research services.

The services ordered range from participant recruitment and logistics, moderation, translation up to support for UX research around the world.

You will be working in a dynamic environment in a growing team with expanding responsibilities. We are looking for someone who is highly ambitious, self driven, works independently and can provide high-end support to our internal and external stakeholders.

Key Responsibilities :

  • Managing outsourced UX research projects
  • Working with internal stakeholders capturing project requirements
  • Communicating with external suppliers throughout the project, from initial engagement (collecting and reviewing project, commissioning the projects and opening the POs) to project completion ensuring high quality service and timely delivery of services
  • Handling minor escalations with vendors and internal stakeholders
  • Reviewing overall performance of suppliers giving timely feedback to the vendor and internal stakeholders and identifying areas of improvement
  • Working closely with global team of Program Managers, streamlining and optimizing existing processes
  • Documenting new and existing processes
  • Qualifications :

  • Must be Bachelor's Degree Graduate of any course.
  • Ability to prioritize and organize workload
  • Demonstrated managing multiple projects at once or high volume of work
  • Ability to work independently with minimal supervision
  • Min 2 years of project management experience
  • Experience working with 3rd parties
  • Experience in setting up documentation, training, process mapping etc
  • Highly self-motivated, showing ownership and critical thinking abilities
  • Superb communication skills to effectively work with a variety of internal and external stakeholders around the globe
  • Excellent organizational skills and ability to manage several projects at the same time
  • Ability to handle complexity and navigate through changing requirements
  • Ability to have difficult conversations
  • In the wake of the COVID-19 outbreak, we at Infosys BPM is committed in creating safe environments where all candidates feel secured when we process your job application.


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