Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.
We reserve the right to change duties or assign additional duties at any time with or without notice.
People Leader Role : No
Key Accountabilities :
Individual Accountabilities :
Coaches different levels of hierarchy through agile principles & practices
Proactively provides real-time feedback to keep delivery on track and address issues as they arise
Reinforces target agile behaviours
Facilitates agile events, processes; assists team with trouble shooting
Facilitates the adoption of agile principles & practices
Helps educate the squad on Agile practices Identifies Agile Team improvement opportunities
Facilitates resolveing obstacles & escalates where necessary
Focuses squads on value creation
Facilitates and actively participates in Agile events
Supports 3-4 teams on a single backlog
Provides direction to other Scrum Masters
Participates in workshops / townhalls
Positive impact to organizational entities
Strong contributor the success of the team
Proactively removes obstacles for the squad & escalates where necessary; focuses the team on value creation
Promotes staff liquidity to remove skill gaps and internal dependencies
Supports and models appropriate agile practices to improve squad performance
Coaches the squad on the Agile principles & practices, from writing useful user stories to managing the backlog
Actively participates in sprints and partners with Product Owners to enable the delivery of prioritized features
Acts as a servant leader to the team (not the boss’)
Fosters a collaborative culture and ensure the team regularly celebrates success
Facilitates team meetings and handles logistics
Facilitates squad level obstacle removal, e.g. resourcing, staffing, and orchestrates communication with stakeholders
Guides and empower the flow of a cross-functional feature team, providing a clear view of success and removing obstacles towards that end
Provides continual visibility into feature delivery, ensuring the right people are engaged at the right time
Collaborates with software engineers, platform engineers, Product Owners, and engineering leadership to uncover pain points and opportunities to accelerate the delivery of new value through software
Job Requirements :
Demonstrates understanding of how technology supports Manulife's strategy
Strong detail orientation
Is knowledgeable in leading and effective Agile industry
Awareness of full-technology stack
Strong cultural awareness
Strong stakeholder management and communication skills able to push back
Is a coach, facilitator and leader who can help improve delivery performance, satisfaction
Nurtures team development and capability
May mentor other Scrum Masters
Seeks coaching from experts
Attends advanced training sessions and is certified on multiple domains of expertise
Demonstrates all core skills, and good interpersonal skills for the role
Good working / background knowledge of practice area
Use and combine knowledge of the discipline and the market to formulate the right approach
Fit for purpose, though may lack refinement
Sees actions partly in terms of longer-term goals
Understands the corporate climate & culture
Strong knowledge of the business
An entrepreneurial spirit and comfort working in a rapidly changing environment
Interest in experimenting with emerging technologies and understanding how they will impact what comes next
Experience with and knowledge of the current technical stack and architectural constraints
Collaborative attitude, willingness to work with team members; able to coach, share skills and methods
Constantly learns from both success and failure
Good organizational and problem-solving abilities that enable you to manage through creative abrasion
Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
Understands flow metrics and forecasting techniques to enable release planning
Decision Authorities :
Able to achieve most tasks using own judgement
Can lead smaller groups where required
Good analytical skills, copes with complex situations through deliberate analysis and planning
If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.
As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.
4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.