August 03, 2022
The Quality & Governance Analyst will partner with business operation leaders and work under the guidance of Quality & Governance function leaders & managers to manage and drive projects (Governance, Quality, Financials, Communications, Information Security, Operations Support, etc.
within the business across multiple geographies. This role will also involve technical analysis and skills to support various initiatives.
The role will involve working in a cross-functional environment to effectively deliver projects and meet stringent timelines.
A key Project role which requires the role holder to have :
Handled multiple end to end projects and processes with different levels of complexities
Strong focus on deliverables ensure timelines and quality of deliverables
Plan, schedule & track project deliverables, goals, milestones
Create and maintain the project deliverables including but not limited to project plan, risk plan, resource management plan, weekly project status reports, communications plan, meeting minutes, actions / issues / decisions register
Ensure delivery as per financial and non-financial targets in individual and managed projects through effective implementation and management
Timely escalations of Risks & Issues
Implement and manage change when necessary to meet project outputs
Present to stakeholders reports on progress as well as problems and solutions
Deliver and install technology solutions (In case of Technology projects; , Power BI)
Analyze data and use the results of the analysis to create reports, executive summaries, and proposed recommendations
The Requirements : Qualifications :
Qualifications :
Minimum bachelor’s degree a must
Strong Project Management skills. Project Management certifications preferred (Prince2 / PMP / ITIL or ITSM)
Proven track record of performance in current role at the highest level
Education and Experience :
Proven track record of running large projects and completing complex analysis and reporting projects
Successful partnering with business leaders to understand internal and external customer requirements
Financial services industry or benefits administration experience a plus
Experience in strategic planning, risk management, and / or change management
Knowledge, Skills and Abilities :
Critical Thinking and Problem Solving
Rigorous and clear problem definition
Must be able to independently identify root causes, gather and analyze data to support hypotheses and develop an actionable recommendation
Strong modeling and analytical skills
Must be proficient in MS Excel, MS Projects, PowerPoint and other office applications
Able to tolerate stress
Experience with advanced analysis tools like PowerPivot, Power Query, PowerBI
People Leadership
Ability to closely partner with operations personnel (across geographies) on projects
Ability to network with the entire WTW organization and get things done by building bridges
Aware of mindset and behavior challenges in an operational transformation
Communication
Excellent written and oral communication skills
Able to tailor communication to the audience
Personal
Results-focused, highly motivated, self-starter
Strong can-do attitude, positive toward change
Must be willing and able to travel and work in multiple time zones
Works well with teams
Demonstrable adherence to values such as integrity, advocacy, teamwork, passion and courage
WTW is an Equal Opportunity Employer
