Quality and Governance Analyst
Taguig, Manila, PH
3d ago

August 03, 2022

The Quality & Governance Analyst will partner with business operation leaders and work under the guidance of Quality & Governance function leaders & managers to manage and drive projects (Governance, Quality, Financials, Communications, Information Security, Operations Support, etc.

within the business across multiple geographies. This role will also involve technical analysis and skills to support various initiatives.

The role will involve working in a cross-functional environment to effectively deliver projects and meet stringent timelines.

A key Project role which requires the role holder to have :

Handled multiple end to end projects and processes with different levels of complexities

Strong focus on deliverables ensure timelines and quality of deliverables

Plan, schedule & track project deliverables, goals, milestones

Create and maintain the project deliverables including but not limited to project plan, risk plan, resource management plan, weekly project status reports, communications plan, meeting minutes, actions / issues / decisions register

Ensure delivery as per financial and non-financial targets in individual and managed projects through effective implementation and management

Timely escalations of Risks & Issues

Implement and manage change when necessary to meet project outputs

Present to stakeholders reports on progress as well as problems and solutions

Deliver and install technology solutions (In case of Technology projects; , Power BI)

Analyze data and use the results of the analysis to create reports, executive summaries, and proposed recommendations

The Requirements : Qualifications :

Qualifications :

Minimum bachelor’s degree a must

Strong Project Management skills. Project Management certifications preferred (Prince2 / PMP / ITIL or ITSM)

Proven track record of performance in current role at the highest level

Education and Experience :

Proven track record of running large projects and completing complex analysis and reporting projects

Successful partnering with business leaders to understand internal and external customer requirements

Financial services industry or benefits administration experience a plus

Experience in strategic planning, risk management, and / or change management

Knowledge, Skills and Abilities :

Critical Thinking and Problem Solving

Rigorous and clear problem definition

Must be able to independently identify root causes, gather and analyze data to support hypotheses and develop an actionable recommendation

Strong modeling and analytical skills

Must be proficient in MS Excel, MS Projects, PowerPoint and other office applications

Able to tolerate stress

Experience with advanced analysis tools like PowerPivot, Power Query, PowerBI

People Leadership

Ability to closely partner with operations personnel (across geographies) on projects

Ability to network with the entire WTW organization and get things done by building bridges

Aware of mindset and behavior challenges in an operational transformation


Excellent written and oral communication skills

Able to tailor communication to the audience


Results-focused, highly motivated, self-starter

Strong can-do attitude, positive toward change

Must be willing and able to travel and work in multiple time zones

Works well with teams

Demonstrable adherence to values such as integrity, advocacy, teamwork, passion and courage

WTW is an Equal Opportunity Employer

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