Put the World on Vacation
At Wyndham Destinations our mission is simple : to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime.
As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
PRINCIPAL RESPONSIBILITIES : (Include but not limited to : )
Making Outbound / Inbound calls inviting our SP owners for a livestream sales update
Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor
Ensuring that the SP owners booked for a Wyndham Destinations Sales update have been booked & confirmed with seamless customer service and compliance using the correct scripts and procedures
Ensuring that the owners who are booked meet the set qualification criteria
Responsible for providing quality customer service to our clients
Maximise every opportunity including email, online and telephone enquiries
Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by Management
Fully observe and remain compliant at all time with Company policies and procedures
Represent the Company in an ethical, moral and professional manner
Ensure cancellation and amendment policies are adhered to
Display a Count on Me! Service to all internal and external parties.
Responsible for coming to work in a timely manner, according to work schedule
Responsible for being courteous and respectful to co-workers
Display innovation through inspiring, creating and improving processes and products
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
Any other duties as may be reasonably requested by management
KEY POSITION CRITERIA :
Strong customer service and integrity values
Ability to focus attention for extended periods of time
Exceptional telephone manner that is professional, friendly and clear
Committed to provide excellent customer service at all times
Be detailed, accurate and thorough
Possess a positive, can do attitude with the ability to self-motivate
Ability to learn and use scripts
Ability to learn objection handling
Skilled in controlling a phone conversation
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community.
Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
