Livestream Booking Consultant-1
Wyndham Destinations
Clark Freeport Zone, Pampanga, Philippines
5d ago

Put the World on Vacation

At Wyndham Destinations our mission is simple : to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime.

As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

PRINCIPAL RESPONSIBILITIES : (Include but not limited to : )

  • Making Outbound / Inbound calls inviting our SP owners for a livestream sales update
  • Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor
  • Ensuring that the SP owners booked for a Wyndham Destinations Sales update have been booked & confirmed with seamless customer service and compliance using the correct scripts and procedures
  • Ensuring that the owners who are booked meet the set qualification criteria
  • Responsible for providing quality customer service to our clients
  • Maximise every opportunity including email, online and telephone enquiries
  • Responsible for following all Wyndham Vacation Resorts Asia Pacific Policies and Procedures as set by Management
  • Fully observe and remain compliant at all time with Company policies and procedures
  • Represent the Company in an ethical, moral and professional manner
  • Ensure cancellation and amendment policies are adhered to
  • Display a Count on Me! Service to all internal and external parties.
  • Responsible for coming to work in a timely manner, according to work schedule
  • Responsible for being courteous and respectful to co-workers
  • Display innovation through inspiring, creating and improving processes and products
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
  • Any other duties as may be reasonably requested by management
  • KEY POSITION CRITERIA :

  • Strong customer service and integrity values
  • Ability to focus attention for extended periods of time
  • Exceptional telephone manner that is professional, friendly and clear
  • Committed to provide excellent customer service at all times
  • Be detailed, accurate and thorough
  • Possess a positive, can do attitude with the ability to self-motivate
  • Ability to learn and use scripts
  • Ability to learn objection handling
  • Skilled in controlling a phone conversation
  • A Place for Everyone

    Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community.

    Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

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