Imagine yourself going to work with one thing on your mind : to provide the best customer experience to your clients. As you look at your tasks for the day as Team Leader, you should be able to drive the performance of the Teammates in order for them to continuously hit their goals.
You must be able to coach and manage Teammates under your supervision and at the same time act as a bridge between your Teammates and the other departments.
As a Team Leader, you manage the day-to-day planning and operation of your team. This includes making sure that each of the Teammate passes their Service Level Agreement (SLA) and hit their Key Performance Indicators (KPIs).
A Team Leader is also in charge of managing the team and making sure everyone adheres to their schedule. As a Team Leader, you must be organized and be able to handle responsibilities.
Part of the role is to be able to train and help in their development by conducting team huddles, coaching sessions, and by recognizing their weaknesses so you can offer solutions for them.
Through that, your team will be able to deliver a superior customer experience which is the main goal of the department.
Aside from creating reports of the team’s performance and feedback from your client, the Team Leader should be able to handle the issues that might arise including HR related ones.
Not to mention, being creative in terms of thinking of solutions and acting as the mediator between the management and your team is a must.
So, do you have what it takes to be a Team Leader?
Creating a Culture of Awareness and Prevention :
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content.
Examples of these types of material may include but are not limited to :
When working in a campaign managing Content Moderation, it is important for you to know the potential risks related to this type of work.
While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable.
Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.
Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them.
In addition, our programs empower employees to find and use their voices in a healthy and productive way.
So, what are we looking for?
We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + team mates while working in a customer support role within an outsourcing or similar company.
We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy.
Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
About TaskUs :
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies.
Listed as one of Glassdoor s 100 Best Places to Work , USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively.
Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.