Sr. Workforce Management Planner
Conectys
Davao, Philippines
4d ago

You come with :

  • English Proficiency should be C1 in both written and spoken
  • Very analytical, structured thinking;
  • 1-year experience in WFM Planner(junior) position or at least 5 years in WFM
  • Knowledge in the WFM theories and best practices and / or Data Management
  • Your day in Conectys :

  • You will accurately prepare forecasts for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy :
  • You will schedule resources / agents to maximize SLA performance and ensure the labor law of each location is followed.
  • You will create and manage shift schedules and other activities for the employees handling contacts with the compliance of the Labor rules of each site supported
  • We come with :

  • Attractive salary
  • Private Medical Insurance; Annual Leaves; other company benefits and discounts; Flexible schedule
  • Temporarily Work at Home setup
  • Proper onboarding with upper management
  • International career growth and opportunities.
  • A professional work environment in a fast-growing company with young and dynamic people.
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