Customer Finance Specialist
Mondelēz International
Paranaque City, NCR Manila, PH
3d ago


  • Mondelēz International, Inc. empowers people tosnack right in over 160 countries around the world. We’re leading the future ofsnacking with iconic brands such as Oreo, belVita and LU biscuits;
  • CadburyDairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands. That’s who we are.

    Join us on ourmission to continue leading the future of snacking around the world by offeringthe right snack, for the right moment, made the right way.

    The key purpose of the role is to be a point of contact for customers with regards to bill or cash part within the OTC process.

    Main task : Manage Account Receivables. Responsible for ensuring updated and accurate credit records and accounts receivables ledger to enable efficient monitoring and collection of customer's accounts and zero bank reconciliation to facilitate the order processing and releasing.

    Analyzes the Accounts Receivable and Withholding Taxes Receivables and provides management with accurate information and recommendation for credit decision and performance monitoring.

    Implements and ensures compliance to Accounts receivable policies and procedures. Conducts one-on-one reconciliation / trade visit (on need basis), regular follow ups with customers, third-party collection agencies, local business outsourcing (ex.

    BPOI), logistics service providers and cross-functioning teams to ensure prompt collection of outstanding invoices and certificates of withholding taxes.

    Processing and ensuring release of orders after all required conditions to be exempted from order blocking are met and proper approvals secured.

    Validation of claims and customer deductions in compliance with company policy and procedures prior to credit memo issuance.

    Collaborate with customers and cross-function teams to resolve disputes claims. Initiating and recommending process improvements in the existing Order-to-cash policies and procedures including system enhancement to achieve operational efficiencies.

    Directly reports to the Order-to-cash Account Manager. Some of thekey accountabilities for this role will include (but are not limited to)

  • Customer Financial Risk & TransactionImplements credit and collection / accounts receivable policies and procedures through effective communication to customers, Mondelez Sales, and other involved departments to ensure consistent compliance and adherence.
  • Ensures that all collections (cash receipts), customer deductions for claims and expanded withholding taxes and Debit memos and charges and other necessary adjustments are accurately and promptly recorded in the customers' subsidiary ledgers and posted in the general ledger through the Accounts Receivable module of SAP system to provide accurate records of the accounts receivable.

    Ensures adequate support to company receivables by safekeeping credit and collection transaction documents to facilitate the reconciliation of accounts, provide audit trails and support company claims.

  • Volume, Revenue, Cash : Customer Order and DSOProcess customer orders and recommends action on held order release requests through a review and reasonable assessment of : (1) customers historical purchases and payment performance records with Mondelez (2) status and details of outstanding accounts (full invoices and disputed claims) (3) feedback from customers, sales, and other cross-function teams (4) resulting exposures and (5) aggregate amount of issue and identification of the nature of overdue balances to control or minimize Mondelez exposure / risk.
  • Recommends to the authorized approving officers the restructuring of long overdue accounts after a thorough review of the capacity to pay and historical performance of the customer and feedback from the sales account / area / group managers in order to facilitate a mutually beneficial repayment scheme.

    Endorses customer account balances for referral to legal after a full documentation of pertinent transactions and other failed collection attempts to facilitate the approval and handling of MDLZ legal retainers.

    Endorses and ensures full documentation of recommendations for write-off to provide approving parties with complete transaction history as basis for decision.

  • Credit Management Conducts one-on-one reconciliation meetings / discussions with (1) customers through emails, phone calls or trade visits (on a need basis) (2) sales personnel and (3) other involved cross function groups to facilitate immediate resolution / settlement of credit issues on outstanding receivables and deductions (excluding trade promotions with exceptions.
  • Ex. Unbudgeted).Ensures that customer claims are authorized, valid, and fully supported in accordance with company policies and procedure prior to credit memo issuance, otherwise ensures immediate flagging to customers and cross-function teams for immediate disputed claims resolution.

    Provides timely and meaningful tracking and analysis of disputed claims and overdue full invoices and flag to respective customer / channel for immediate resolution.

    Ensure accurate recording of journal entries based on authorized accrual document from Sales Controlling for valid charges and expenses in compliance to SFAS 48 re : "Sales Recognition when customer has the right to return".

    Ensures timely submission of required collateral as applicable.

  • Leadership / Customer Service Perform the necessary follow through of timely releasing of blocked orders as soon as the required parameters to be exempted from blocking are met and proper approvals have been secured to ensure timely servicing of customer requirements and prevent loss of sales opportunities and out of stock situation in the trade.
  • Confirms balances with customers by sending Statements of Accounts / Collection Letters (for customers with past due accounts beyond the grace period and un-submitted Certificates of Withholding Taxes) to establish records of accuracy and identify items for reconciliation.

  • Systems and Organizational ExcellenceDrive continuous improvement by initiating improvements to existing OTC systems through mastery of related SAP modules and linkage with AP and cluster BPEs.
  • Compliance Responsible for the design and implementation of processes to ensure that order fulfillment is done with the highest integrity in accordance with internal audit requirements (ex.
  • SOX)Ensure that the team both retained and outsourced acts with the highest degree of integrity and complies without exception to the corporate policies Ensures implementation of and compliance to documents security produced by a constant check inventory of sensitive documents in file to ensure availability of supports to company claims such as sales invoices, debit & credit memos , provisional and official receipts collaterals, Customer Master File Maintenance Forms, etc.


    Do you havewhat it takes?

  • In depth knowledge of Accounting principles
  • Strong knowledge of local policies and legislation for credit collections
  • Strong knowledge of OTC processes (to conduct route cause analysis for issues)
  • SAP knowledge is a plus
  • Cross functional experience
  • Knowledge in computer operating systems (pref : SAP, JDE, AS400 query, Microsoft business software)
  • Customer focus
  • Action oriented / Drive for result
  • Good communication skills
  • Strong process management
  • Continuous Improvement Mindset
  • Strong negotiation skills
  • Graduate of Business or Finance course
  • 2-3 years experience in full range of Accounts Receivable and Commercial Finance functions preferably in an FMCG company
  • Apply
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