CadburyDairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.
Great people and great brands. That’s who we are.
Join us on ourmission to continue leading the future of snacking around the world by offeringthe right snack, for the right moment, made the right way.
The key purpose of the role is to be a point of contact for customers with regards to bill or cash part within the OTC process.
Main task : Manage Account Receivables. Responsible for ensuring updated and accurate credit records and accounts receivables ledger to enable efficient monitoring and collection of customer's accounts and zero bank reconciliation to facilitate the order processing and releasing.
Analyzes the Accounts Receivable and Withholding Taxes Receivables and provides management with accurate information and recommendation for credit decision and performance monitoring.
Implements and ensures compliance to Accounts receivable policies and procedures. Conducts one-on-one reconciliation / trade visit (on need basis), regular follow ups with customers, third-party collection agencies, local business outsourcing (ex.
BPOI), logistics service providers and cross-functioning teams to ensure prompt collection of outstanding invoices and certificates of withholding taxes.
Processing and ensuring release of orders after all required conditions to be exempted from order blocking are met and proper approvals secured.
Validation of claims and customer deductions in compliance with company policy and procedures prior to credit memo issuance.
Collaborate with customers and cross-function teams to resolve disputes claims. Initiating and recommending process improvements in the existing Order-to-cash policies and procedures including system enhancement to achieve operational efficiencies.
Directly reports to the Order-to-cash Account Manager. Some of thekey accountabilities for this role will include (but are not limited to)
Ensures that all collections (cash receipts), customer deductions for claims and expanded withholding taxes and Debit memos and charges and other necessary adjustments are accurately and promptly recorded in the customers' subsidiary ledgers and posted in the general ledger through the Accounts Receivable module of SAP system to provide accurate records of the accounts receivable.
Ensures adequate support to company receivables by safekeeping credit and collection transaction documents to facilitate the reconciliation of accounts, provide audit trails and support company claims.
Recommends to the authorized approving officers the restructuring of long overdue accounts after a thorough review of the capacity to pay and historical performance of the customer and feedback from the sales account / area / group managers in order to facilitate a mutually beneficial repayment scheme.
Endorses customer account balances for referral to legal after a full documentation of pertinent transactions and other failed collection attempts to facilitate the approval and handling of MDLZ legal retainers.
Endorses and ensures full documentation of recommendations for write-off to provide approving parties with complete transaction history as basis for decision.
Ex. Unbudgeted).Ensures that customer claims are authorized, valid, and fully supported in accordance with company policies and procedure prior to credit memo issuance, otherwise ensures immediate flagging to customers and cross-function teams for immediate disputed claims resolution.
Provides timely and meaningful tracking and analysis of disputed claims and overdue full invoices and flag to respective customer / channel for immediate resolution.
Ensure accurate recording of journal entries based on authorized accrual document from Sales Controlling for valid charges and expenses in compliance to SFAS 48 re : "Sales Recognition when customer has the right to return".
Ensures timely submission of required collateral as applicable.
Confirms balances with customers by sending Statements of Accounts / Collection Letters (for customers with past due accounts beyond the grace period and un-submitted Certificates of Withholding Taxes) to establish records of accuracy and identify items for reconciliation.
SOX)Ensure that the team both retained and outsourced acts with the highest degree of integrity and complies without exception to the corporate policies Ensures implementation of and compliance to documents security produced by a constant check inventory of sensitive documents in file to ensure availability of supports to company claims such as sales invoices, debit & credit memos , provisional and official receipts collaterals, Customer Master File Maintenance Forms, etc.
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