Call Center Supervisor
Asurion
Nuvali – Sta. Rosa, Laguna
1d ago

The Call Center Supervisor / Coach leads a team of associates by monitoring and managing their daily activities and performance.

The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis.

The Coach is also the team’s point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers.

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