What You'll Do
The Associate Technical Solutions Specialist (ATSS) is a technical sales professional who provides high level technical support and guidance to customers, partners and Cisco Sales.
Collaborates with the requester to recommend and develop appropriate customer solution offerings.
The TCE is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent.
The TCE shares knowledge and best practices throughout the GVE Community.
Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc). The TCE works in a pooled fashion supporting requests Globally.
Reports To : GVE SEM
Metrics : Response time / Case Keep Rate / Service Upsell
Qualifications : Experience in markets where Cisco competes. Desired Technical sales experience as a Systems Engineer or equivalent.
Key Responsibilities :
Develop and Present Solutions
Personal and Organizational Development
Practice Excellence :
Technical Excellence :
1. Performs & represents the network design activities with minimal assistance, effectively engages extended team for support.
2. Strong knowledge of / and fluency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry.
Ability to apply this knowledge to address customer / partner network requirements.
3. Lead discussions concerning direct comparisons of Cisco's products and technologies against the competition specifically relating to design strategies.
4. Exposure to Remote Support and Collaboration processes / methodologies preferred.
5.Cisco Architecture & Technology Knowledge :
Good platform understanding of Cisco’s Security Solution
6.Good understanding of IP Routing fundamentals and LAN Switching.
Who You Are
Basic Qualifications :
Technical Qualifications (must have good skill set in 2 of the following or more) :
CCNA / CCNP Certification (Requirement)
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers.