The Payment-Collections Officer shall be responsible for reaching out to customers / clients for collection of payments, loans and overdue loan and manages overdue accounts.
He or she shall perform the following :
1.Make Calls or send messages to Clients in accordance with payment due dates
2.Advise Customers on their various payment options to pay or settles dues and payments
3.while keeping and improving customer relations
4.Provide timely follow-up on payment arrangements
5.Call or Mail correspondence to customers to encourage payment of delinquent accounts
6.Resolves client-billing problems, delinquency
1.College Degree ( Finance, Business or Banking Degree)
2.Experience in Lending and Bank Loan processor, BPO or in a telecommunications environment is at advantage
3.Collections experience including interaction with large customer base
4.Strong and Good Communication Skills (both in Written and Verbal) Filipino and English language
5.With Strong expression ability, enterprising spirit, and an active and responsive attitude towards Customer
6.Sales Drive and with ability to cope with work pressure.
7.Proficiency in the use of Microsoft Office, Excel, Word and Window-based software applications