As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE : EGHT) is to transform the future of business communications.
The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit , or follow 8x8 on LinkedIn, Twitter, and Facebook.The Project Manager (PM) is responsible for providing a successful implementation experience for 8x8 customers.
The PM works with the customer, 8x8 provisioning teams and external partners, to define and coordinate all aspects of the implementation.
The scope of a project includes defining roles and responsibilities, managing through dependencies, and hitting milestones on time.
This includes working with pre-sales and deployment engineers, number porting specialists, Sales executives, support teams and 3rd party vendors to ensure end to end management of the project, from the initial scope, to the final provisioning of services, including System deployment, integration, configuration, testing and training.
As a successful PM, you will develop and build healthy relationships with 8x8 customers, partners and vendors, to promote new and ongoing business opportunities.
8x8 Project Managers work with Sales and On-boarding leadership to forecast project needs, and to ensure appropriate resources are available throughout deployment.
Each new project will be tracked from the beginning, through to key milestone dates, until all products and services are provisioned and configured to the customer's satisfaction.
RESPONSIBILITIES oLead key project meetings with the customer and project stakeholders to gather requirements, design an appropriate solution, and present the complete project planoAct as a primary point of contact throughout the project implementationoGenerate and maintain documentation that supports the collection, management, and reporting of all project related informationoDevelop, document and distribute contingency plans for critical eventsoProvide regular updates and keep project stakeholders informed throughout the projectoWork with customers face-to-face or via telephone attending on-site meetings when necessaryoMaintain constant communication with the customer, identify potential issues in advance, and drive appropriate solutionsoFollow up with the customer, ensuring that all products and services are delivered on time, and are working as intendedoServe as liaison between customers, partners, 8x8 operations, and on-site support service vendorsoManage the scheduled activities of the deployment staff, reviewing and evaluating their work according to the project requirementsoRespond promptly to all customer communication, providing the best possible service experience QUALIFICATIONS oStrong experience in a telecommunication, technology, or IT fieldoProven experience in project managementoProven ability to work with teams of professionals with diverse technical and business backgroundsoAbility to plan and manage logistics involving multiple teamsoSuperior technical and business problem-solving skillsoExperience interfacing with business clients, support groups and 3rd partiesoProven experience working with project management techniques and toolsoGeneral working knowledge of VoIP and Network technologiesoStrong organisational and analytical skills that include the ability to respond to changing needs and shifting priorities while minimising project impactoStrong presentation and leadership skillsoStrong verbal arid written communication skills8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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