â¢Bachelor's Degree in Information System, Business, Communication or related field.
â¢ 1-2 Years relevant experience preferably from BPO servicing IT helpdesk department.
â¢Amenable to shifting schedule (On-Call, Day, Mid, and Night schedule shifting).
â¢Strong Communication Skills.
â¢Strong Analytical Problem Solving Skill.
â¢Basic Network Topology.
â¢Active Directory and Group Policy.
â¢Remote Desktop Services.
â¢Microsoft Exchange 2016.
â¢Any other relevant IT Certification
â¢Responding in a timely manner to IT issues and request.
â¢Take ownership of reported issues and see problems thru solution.
â¢Research, troubleshoot, diagnose and identify potential solution to fix reported issues.
â¢Documents or procedure creation for newly reported concerns for future reference.
â¢Follow the standard procedures for proper escalation of unresolved problems.
â¢Manage equipment setup and deployment using standard company image.
â¢Ensure all IT equipment are running properly and up to date.
â¢Ensure data integrity with regard to the fixed asset inventory.
â¢Managing user and computer accounts.
â¢Managing all of the sites Door Access.
â¢Managing all of the sites CCTV.
â¢Observing and identifying upcoming problems with the help of monitoring tools.
â¢Conducting weekly maintenance and preventive maintenance for all of the equipment's.
â¢Managing server room cabling structures.
â¢Transferring to another site if needed to fix reported issues.
â¢Willing to work overtime if required.
â¢Other tasks that maybe assigned from time to time
Perks and Privileges :
â¢Non Taxable allowance
â¢IT Department Seminars and Training for character growth.
â¢IT Department Corporate Mobile Phone.