Responsibilities : Order Management
Order Management
Generates Shipment List
Notifies Customer of Promise Delivery Date
Coordinates with Factory personnel / reps, Inside Sales and Customer Support Teams to monitor the status of RFQs, orders, buyouts, shipment Holds, Shipment Status, and Inspections
Provides Shipment Confirmation to Customers
Generates, Uploads and Forwards Invoices (Business Systems / Customers)
Identify items for receipting, ensures that they are the correct items and quantity.
Identifies and notifies Order Management / Logistics of any updates / issues with the receipted items.
Facilitates emergency / kick-off meetings with other functional groups (including Operations and Team Meetings)
Order Screening
Checks for Completeness of Commercial Requirements
Provides product lead time based on system data (standard product lead time)
Coordinates with the supplier / factory / other support group to obtain / identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time).
Validates and calculates pricing using system tools
Check and extracts customer-specific information from business systems
Assesses customer commercial request / requirement and apply it on the proposal if possible (Terms and condition, Delivery method etc.)
Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group
Escalates model configuration issues to product configuration solutions team
Escalates requests to Tool Administrator for systems-related concerns
Submits Request for Model Setups
Analyses, qualifies, and completes Change Order Requests
Check and extracts customer-specific information from business systems
Order Entry
Enters Data / Order / Items into Business System
Updates order / quote records / data / status in Business
System
Generates, sends Customer Order Acknowledgement
Coordinates with other teams / support to complete the request of customers
Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
Records Administration
Monitors incoming emails in common mailboxes.
Acknowledges receipt of customer emails / POs / RFQs
Submits Request for Address Book set-up
Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.
Saves / Uploads / Archives Communication Records
Generates Transaction Records
Generates Order / Backlog Report
Invoice Dispute Resolution
Identifies, reviews and resolves invoicing disputes
Communicates with the Collections, Cash Apps, Tax Department, Financial Services Team and discuss options on resolving the invoice disputes and Credit Approval.
Returns Administration
Gathers information preliminary information on warranty claim and goodwill request.
Requests for Credit notes for product returns; incorrect billing / charges; data-entry errors
Continuous Improvement and Innovation
Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.)
Participates in the execution of Functional Unit Strategic Initiatives / Programs to support the objectives of the management.
Requirements
Education : Graduate of any 4-year course
Job Related Experience : At least 2.5 years in order management or similar support / functions
Specific Knowledge :
General understanding of the quote to cash process
Intermediate MS Office Application
Knowledge on Business systems and tools like Oracle, CRM, FileNet is an advantage
Familiarity with Emerson Automation Solutions products / services 
