Customer Support Specialist
Paymentwall Inc.
Manila
12h ago

What you'll do

  • Analyze and investigate end-user issues and concerns using data and tolls available,
  • Respond by email to inbound customer issues on queue while keeping set service levels in check;
  • Document case-related information and track progress of escalations made, if any;
  • Proactively recomment alternatives to solutions for customer complaints and refer to the appropriate team, if needed;
  • Identify gaps in customer support processes and tools, and recomment improvements to take customer / end-user experience to a higher level.
  • What you'll need to have

  • A Bachelor's degree, preferably in business, finance, communication or any related discipline
  • At least one (1) year experience in providing customer support by phone, email or chat
  • Exceptional written and verbal communication skills in English
  • What you'll need to be

  • Excellent communicator : You’re esponsive and can write timely, transparent, and personalized correspondence;
  • Customer-focused : You go the extra mile to promptly resolve customer issues and deliver solutions that turn frustrated customers to delighted customers;
  • Results-oriented : Your creativity and problem-solving mindset enable you to scale solutions that are tailor-fit to every customer’s needs;
  • Analytical : You dig deep and do your research to fully understand customer issues before providing the best solutions;
  • Collaborative : You’re highly engaged and a fantastic team player, always eager to work with others to improve customer experience.
  • Apply
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