ROHQ CitiLean and Smart Automation CitiLean Process Analyst
Citigroup Inc
Manila, Philippines
10d ago


The Services Strategy : 2020 is an integral part Citi’s Operations & Technology (O&T) Strategy and aims to transform all aspects of our Operations including end-

to-end Business Alignment, Service Excellence, Risk and Controls, Operating Efficiency and Talent.

Your role will be to support Business leaders and partners in Citi Shared Services, helping them redesign their processes to put the customer at the center of everything we do.

Through the application of Lean tools and techniques, you will identify major pain points, investigate their root causes and provide innovative solutions that transform the client experience.

Partnering with Operations and CitiLean and Smart Automation center. you will become a trusted and independent advisor to the Business, upskilling and empowering our people to independently solve problems for the benefit of our clients.

What You'll Do :

  • CitiLean Project
  • Support the CSC CitiLean lead in identification of improvement opportunities that are aligned to priorities of the CSC and other CSC business heads
  • You will deep dive and strive to understand the business problems and uncover insights using data which can significantly improve the performance of CSC operations across APAC.
  • Lead not limited to project / work-streams / process with objective of identifying expense reduction opportunities to help meet overall project goals
  • Support Project teams in identifying pain points using CitiLean tools such as Process Mapping, VSM, SIPOC
  • Lead Data collection efforts to validate hypothesis / pain points
  • Conduct in-depth data and process analysis to identify root causes
  • Support Project Managers in facilitating Root cause and Kaizen workshops
  • Support and assist in project Management activities like project reporting etc.
  • You will need to provide regular and comprehensive updates to project sponsors on the status and foreseeable risks in the project plan.
  • Process Maturity (Operational excellence) Assessment
  • Support the CSC lead in conducting process maturity assessment to drive continuous improvement
  • CitiLean Training and Adoption
  • Support in driving various CitiLean training courses, reporting, and participating in initiatives that drive CitiLean and Smart Automation mindset in the organization
  • Smart Automation
  • Help in identification of alternate technologies like automation anywhere etc. to improve the processes
  • Helping the CSC lead in adhering to the RPA methodology to drive implementation of the alternate technology solutions
  • What You'll Need :
  • Action Focused
  • Action Focused
  • You thrive on the belief that quality doesn't have to be compromised to achieve speed-you can have both at the same time
  • Proactive and take initiative - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
  • Excellent Excel / data management skills - the right person for this job brings deep knowledge (and the understanding that there's always more to learn) of Excel and associated MS office products
  • Exceptional Communication skills Need to communicate often-complex information succinctly and effectively to stakeholders, from senior leadership to Operations Associates
  • Problem solving skills Ability to identify insights or opportunities, investigate and develop coherent problem statements and recommendations to act on
  • CitiLean sense Ability to translate operational insights and opportunities into solutions
  • Self-Motivated Self-motivated and a go getter to drive objective of the roles
  • Willingness to learn CitiLean and Smart Automation Centre analyst is fast-paced role
  • You'll be presented with complex challenges and be expected to learn quickly to solve them
  • You should be willing to unlearn and learn new things on the go
  • Qualifications

  • 3 to 6 years total work experience (ideally with experience in financial services sector)
  • Minimum 2+ years of Lean or Six-Sigma experience including use of all relevant tools and delivery of training
  • Experience in project management
  • Previous experience in supporting the build-out and running of a pipeline of transformation work at an organizational level
  • Strong data analytics capabilities especially cost analysis and internal / external benchmarking
  • Strong communication skills and the ability to structure logical analysis in presentations and various other visualizations
  • Expertise in MS Office suite like Excel, PowerPoint, Word is key
  • Expertise in any BPMS tool like BlueWorks, Visio is desirable
  • Knowledge of Smart automation tools like Automation Anywhere, Work Fusion etc. is desirable
  • An understanding of Citi's businesses, the major strategic issues and the senior management landscape would be beneficial
  • An undergraduate degree and an MBA from a top tier institution
  • PMP or Prince certification is also desirable
  • Educational Level :

  • Bachelor's degree
  • Required Travel : Yes, 25% of the time
  • Yes, 25 % of the Time

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