Responsibilities for this position may include but are not limited to :
Provides daily operational support for several applications by troubleshooting incidents to identify root causes and solutions.
Performs coding, unit testing and / or system configuration changes to resolve defects and / or develop new enhancements, utilizing standard procedures and techniques.
Monitors interfaces / data loads, administers security, and monitors application performance.
Identifies areas for improvement through understanding of technical and business requirements.
Supports and / or drives technical upgrade projects and change initiatives.
Adheres to Incident and Change Management procedures to meet application SLAs and high system reliability (e.g. utilizes Remedy tools).
Develops and maintains business and / or technical support documentation.
Maintains IP Compliance on systems and software as appropriate.
Plans, organizes and coordinates technical work activities with business users and other support organizations as applicable.
Required Qualifications :
Bachelor's Degree in Computer Information Systems, Computer Science, or equivalent work experience.
Familiarity in working across multiple systems and platforms
Understands physical deployment of software across multiple tiers and various topologies
Ability to interact with internal customers to produce business requirements
Ability to quickly identify possible impacts when integrating new requirements with existing processes and technologies.
Preferred Qualifications :
Workflow management and automation (HR preferred)
End-to-end software engineering and support (UI to multiple data stores)
Agile Methodology + MS TFS
Experience in scaling and performance tuning of applications
Experience with systems integration (ERP preferred)
Demonstrated ability to learn new technologies quickly
Demonstrated ability to apply critical thinking and analytical skills to independently troubleshoot issues and deliver on results.
Proven aptitude in translating business requirements to quality technical solutions.
Demonstrated ability to communicate effectively with management, peers, and customers across disciplines and geographies to clearly articulate issues, impacts and advise on preferred solution(s).
Proven ability to meet priorities and produce quality deliverables and results while handling multiple work items.
Demonstrated experience in developing and maintaining effective relationships with peers and stakeholders.
Ability to work independently and collaboratively within a diverse team environment