.Net Application Support Analyst
Makati, NCR (Manila), PH
2d ago

Responsibilities for this position may include but are not limited to :

  • Provides daily operational support for several applications by troubleshooting incidents to identify root causes and solutions.
  • Performs coding, unit testing and / or system configuration changes to resolve defects and / or develop new enhancements, utilizing standard procedures and techniques.
  • Monitors interfaces / data loads, administers security, and monitors application performance.
  • Identifies areas for improvement through understanding of technical and business requirements.
  • Supports and / or drives technical upgrade projects and change initiatives.
  • Adheres to Incident and Change Management procedures to meet application SLAs and high system reliability (e.g. utilizes Remedy tools).
  • Develops and maintains business and / or technical support documentation.
  • Maintains IP Compliance on systems and software as appropriate.
  • Plans, organizes and coordinates technical work activities with business users and other support organizations as applicable.
  • Required Qualifications :

  • Bachelor's Degree in Computer Information Systems, Computer Science, or equivalent work experience.
  • Skilled and experienced with the ff : SSIS, .NET Development : ASP.NET, C#, HTML, JavaScript, Ajax, CSS, SQL Server, IIS, Visual Studio
  • Familiarity in working across multiple systems and platforms
  • Understands physical deployment of software across multiple tiers and various topologies
  • Ability to interact with internal customers to produce business requirements
  • Ability to quickly identify possible impacts when integrating new requirements with existing processes and technologies.
  • Preferred Qualifications :

  • Workflow management and automation (HR preferred)
  • End-to-end software engineering and support (UI to multiple data stores)
  • Agile Methodology + MS TFS
  • Experience in scaling and performance tuning of applications
  • Experience with systems integration (ERP preferred)
  • Demonstrated ability to learn new technologies quickly
  • Demonstrated ability to apply critical thinking and analytical skills to independently troubleshoot issues and deliver on results.
  • Proven aptitude in translating business requirements to quality technical solutions.
  • Demonstrated ability to communicate effectively with management, peers, and customers across disciplines and geographies to clearly articulate issues, impacts and advise on preferred solution(s).
  • Proven ability to meet priorities and produce quality deliverables and results while handling multiple work items.
  • Demonstrated experience in developing and maintaining effective relationships with peers and stakeholders.
  • Ability to work independently and collaboratively within a diverse team environment
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