Clark Freeport ZoneBeepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.You will need great English communication skills, both written and verbal.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals.You will be able to apply your skills and innovative thinking to this role.
This is an opportunity to grow your career quickly.Duties and Responsibilities : Manage IT system services such as, but not limited to, active directories, messaging, internet, file sharing, and storage systems, call and transaction recordings, applications, and other systems and servicesMonitor the system and network health, perform troubleshooting, escalate incidents and requests to the next level of support for a resolutionProvide early warning and rapid response for each and every alertInvestigate issues, resolve problems, and communicate statusPerform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issuesProvide analysis through the monitoring systems to proactively identify network issueMonitor ticket queue for incoming service requests and respond / resolve issues as requiredConduct regular maintenance such as the server, storage, and database backup activities (i.
e. automatic backup routines, testing data integrity, offsite storage of media)Copy all files from the servers to storage media for archiving and disaster recovery purposesConduct equipment preventive maintenance, upgrades, as well as records maintenance to ensure that IT Systems infrastructure meets high standards of reliability and availabilityGenerate periodic reports on systems and network performanceEnsure that all activities are documented and tracked through the ticketing systemConduct equipment preventive maintenance, upgrades, as well as recordsmaintenance to ensure that IT Systems infrastructure meets high standards ofreliability and availabilityIdentify opportunities & implement process improvements using automationQualifications and Experience : Graduate of BS Information Technology or any related fieldAdvanced Communication Technical, written and conversational.
Ability to meet deadlines & manage time & tasksTeam player on all levelsExperience providing NOC support in an MSP environmentExperience supporting & troubleshooting : Datto & StorageCraft Backups,ConnectWise Automate (or similar), Firewalls, Routers, switches (Cisco, Aruba,Sophos or similar), Scripting & Automation (PowerShell, Command line, etc),Windows Server & Desktop maintenance