Telesales Executive
DHL Express
Makati, PH
2d ago

YOUR PROFILE :

  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
  • Analyzes and resolves complex cross-functional issues.
  • Well-developed relationship skills and ability to network with multiple levels of an organization and other business units .
  • With 3-5 years of experience in Sales
  • With excellent telephone skills
  • Excellent communication and negotiation skills OUR OFFER :
  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programs. Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!
  • YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world?

    A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

    Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

    Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! OVERALL PURPOSE

  • Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment.
  • Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts. YOUR TASKS
  • Undertake any projects / duties as assigned by the Telesales Manager or Sales Manager Direct SalAct as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
  • Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
  • Manage a portfolio of customers via telephone : make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
  • Provide customer oriented service at all times relating to specific sales issues.
  • Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.
  • Ensure co-operation with other members of the sales team and throughout the sales force.
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