Job Description Preferred Qualifications
TheProfessional Services Manager for the Bronto division of Oracle will lead ateam of consultants who deliver revenue-driving services for Bronto clients, inthe retails and e-
commerce industry. The manager will assist the departmentwith various initiatives and organizational tasks, manage to annual targets(KPIs), and is responsible for team utilization and resource management,technical quality assurance, client satisfaction and success.
Hire, manage, and mentor direct reports (approximately 10-15)
Own the successful delivery of purchased services, manage clientexpectations and resolve escalated client issues
Manage and forecast resource utilization
Stay up-to-date on Bronto platform changes / new features
Achieve revenue goals through support of the sales organization,including pre-sales conversations with prospects, solutioning for clients, anddevelopment of SOW's
Tackle ad hoc assigned initiatives / projects
BS / BA degree
1-3 years of proven team management experience, including hiring andmanaging to utilization targets
Excellent verbal and written communication skills and proveninterdepartmental success
Strong client-facing experience including the abilities to consult,address escalated issues and solution through services
Experience with strategic thinking and complex decision-making
Experience developing operational processes as well as businessforecasts / analyses
Ability to develop professional plans, documents and presentationsfor senior-level executives within client organizations and own organization
Ability to build and leverage high-quality intellectual capital inorder to scale and create efficiencies
Strong project management demonstrated by successful leadership ofconcurrent engagements
Niceto have qualifications
Participates in driving new business through presentations toprospects and scoping enterprise service engagements
Expertise of understanding complex customer requirements andtranslating to technical implementations and experience with web-basedapplications
Experience in resource management, technical quality assurance,client satisfaction and success and revenue achievement
In-depth understanding of online marketingindustry & relevant market sectors
Detailed Description and Job Requirements Provides daily operations management of a small team of consultants in providing quality work product on customer engagements.
Has a working knowledge of solutions, multiple business processes or technology designs within a product / technology family Supervises a team of consultants to manage the operational performance goals.
Develops and directs work schedules and monitors workflow to achieve established goals and objectives. Responsible for ensuring the team delivers functional and technical solutions on customer engagements.
Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements.
Applies Oracle methodology, company procedures, and leading practices. May participate in the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Provides coaching, guidance and feedback to develop skills of team members and take corrective actions to address poor performers.
Performs administrative duties such as approving timesheets and expenses. Typically manages individual contributors Coordinates the daily activities of a work group, setting priorities to ensure task completion.
Provides technical / functional leadership as well as first line supervision, but does not have hire / fire authority. Working knowledge of product or technical expertise relevant to practice focus is important.
Thorough understanding of Oracle*s products and services. Effective written and verbal communication skills. Ability to build rapport with team members and clients.
Ability to travel as needed Job Location Job Type Organization