At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.
In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful Expertise is a core value at ADP and in HRO we have built the largest Professional Employer Organization (PEO) in the country using that expertise.
We provide our clients, small to mid-sized companies, with an integrated suite of HR management solutions everything from payroll to benefits, HR compliance and HR support.
Did you know that over 95% of our small business clients are not only satisfied with ADP’s services but would recommend ADP to someone else?
How would that kind of success impact your career?
Implementation at ADP : It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease.
You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.
The HRO Management Reporting Representative implements ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations.
Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another.
Apply industry and product knowledge to optimize system configurations and product upgrades
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Resolve issues and provide solutions, with-in guidance
Collaborate with various departments to load and convert (as required) client data to ADP's solutions
Work within ADP's implementation methodology and timeliness using technology tools
Ensure accuracy of all aspects of client set up
Remain engaged with client throughout implementation, until client is successfully running ADP solutions
Interact / collaborate with ADP associates in Sales and Service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
Maintain and expand knowledge and proficiency on implementation job function, ADP products / services and implementation best practices
REQUIREMENTS
High School diploma is required
Bachelor's Degree preferred; or equivalent in education and experience
3-5 years of experience working in a Business-to-Business client service / customer service interface or systems integration environment
Basic project management skills required
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, then escalate appropriately
Ability to demonstrate learning agility and critical thinking skills
The ability to learn and apply basic concepts in new situations
Proficiency in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent Communication skills both verbal and written
Must be proficient using Microsoft Office
COMPETENCIES
Adaptability : Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.
Alignment : Knowledge of approaches, tools and techniques for gaining the cooperation and support of others
Collaboration : Ability to work effectively as part of a team.
Ethics / Integrity : Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.
Innovation : Knowledge of approaches, tools and techniques for promoting creative, original thinking and applying it to existing and emerging situations..
Professional / Technical Expertise : Having achieved a satisfactory level of professional / technical knowledge and / or skill in position-related areas;
keeping up with current developments and trends in areas of expertise.
Project and Process Management : Knowledge of and experience with redesigning or enhancing existing work process, and using project and meeting tools and techniques to plan, prepare, participate, follow up and control projects to support process change.
Results Orientation : Ability to understand objectives to be accomplished, develop a plan to achieve them and deliver timely results.
Service Orientation / Client Focus : Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.
About ADP
We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
