Learning Interactions Expert
Quezon City, Philippines
5d ago


The Learning Interactions Expert will do end-to-end development (following the ADDIE process) of learning experiences that will help achieve desired learning outcomes


  • Provide instructional design services to TaskUs clients
  • Analysis
  • Conduct analysis (task, content, context, learner, performance) to determine learning needs
  • Determine required knowledge, skills, behaviors, and competency levels for learners
  • Design
  • Formulate learning objectives and performance targets according to analysis findings
  • Define instructional design strategies
  • Conceptualize learning experiences, including identifying e-learning interactions that will help achieve the target learning outcomes
  • Conceptualize the theme (overall look and feel) of digital learning lessons
  • Produce lesson outlines, curriculum maps, and development briefs to communicate recommendations to stakeholders
  • Development
  • Consult with SMEs to gather, clarify, or validate content to be used in developing instructional materials
  • Write informative and engaging content for different delivery methods (e.g., storyboards for e-learning, facilitator guides for instructor-led training)
  • Develop instructional media including (but not limited to) : interactive lessons (varying levels of interactivity), tools simulations, motion graphic instructional videos
  • Develop instructional materials for use in instructor-led training
  • Utilize assets (graphics, video) and course authoring software to develop visually appealing and modern-looking instructional media, applying visual design principles in their output
  • Create knowledge and skills assessments and rubrics
  • Implementation
  • Facilitate train-the-trainer (T3) or knowledge transfer (KT) sessions
  • Overall project management
  • Lead the project team and keep track of development progress
  • Report milestone progress, risks, and red flags to managers
  • Identify help needed items and assist in finding mitigations to address issues or risks
  • General
  • Coordinate with other LX Design Team members (e.g., LMS Admins) to conduct project tasks and drive them to completion and produce output that adheres to prescribed quality standards
  • Communicate / coordinate with TaskUs clients to uncover and achieve learning goals
  • Identify opportunities and support / lead initiatives to help improve the team’s processes and output
  • Accomplish administrative tasks to help drive projects to timely completion and produce quality work
  • Maintain trackers
  • Participate in meetings
  • Provide updates
  • Continuously update and improve knowledge, skills, and behaviors related to the job

    A degree in any of the following fields is a plus, but not required : Education, Educational Technology, Distance Education, Instructional Design, Multimedia Arts


    A certification in any of the following fields is a plus, but not required : Educational Technology, Distance Education, Instructional Design, User Experience, Multimedia Arts


  • At least 1-2 years of working experience in the related field is required
  • Experience developing e-learning materials is required
  • Training experience is an advantage but not required

  • Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
  • Experience developing instructional media with at least one e-learning authoring tool (Adobe Captivate and Articulate Storyline preferred)

  • Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
  • Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
  • Demonstrated ability to interact with peers, management and other departments in a professional manner
  • Strong organizational and interpersonal management skills
  • Ability to manage time effectively and efficiently
  • Self-motivated and directed with keen attention to detail
  • About TaskUs :

    TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies.

    Listed as one of Glassdoor s 100 Best Places to Work , USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

    TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively.

    Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

    TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

    TaskUs, Inc. is an equal opportunity employer.

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