Lead - Global Service Desk
Snaphunt
Makati, Philippines
6d ago

The Offer

  • Attractive salary & benefits
  • Great work environment
  • Work within a company with a solid track record of success
  • The Job

    You will be responsible for :

  • Leading a team to execute audits of IT processes.
  • Conducting regular call reviews for quality assurance, coaching and training.
  • Ensuring all standards and procedures are followed and maintained.
  • Ensuring follow-up actions to address any gaps in service levels.
  • Managing day to day operations, training and management of teams to achieve targeted service levels.
  • Providing monthly help desk reports.
  • Advising on audit findings and providing recommendations on IT control measures.
  • Ensuring proper documentation of IT audit procedures.
  • Reviewing policies, incidents, and Risk KPIs to develop annual audit plans.
  • Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements.
  • Ensuring overall system and server uptime, availability, reliability and security.
  • Liaising with 3rd party vendors, IT providers, etc. for specific requirements.
  • Troubleshooting system / server issues or outages.
  • Skills Required :

  • You possess a Degree / Diploma in Computer Science, Engineering or related field.
  • You have at least 3 years experience, ideally within a IT Audit, Helpdesk / Technical Support or System Administrator role.
  • You have excellent communication and interpersonal skills.
  • You have excellent written and verbal communication skills.
  • You are a strong mentor and coach who can build high performing teams
  • You pay strong attention to detail and deliver work that is of a high standard
  • You enjoy finding creative solutions to problems
  • The Employer

    Our Client is hiring for Lead - Global Service Desk

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form