Customer Service Assistant [Khmer]
Pacific Sea BPO Services
Makati, Philippines
1d ago
source : Bossjob

Job ResponsibilitiesHandles all members’ queries / complaints via Live Chat, social media and other company communication tools in the specific language market.

  • Perform telemarketing or call to establish good relationship with existing and new memberPromotes products and provide quality services to achieve market dominance;
  • Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.Monitor members reactions and competitors activities through daily / weekly reports and submit to immediate superior;
  • Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication processJob RequirementsMust possess at least a Bachelor’s / College Degree in any fieldMust be open to working shifts (6.

    00 am - 3.00 pm; 2.00 pm - 11.00 pm; 10.00 pm - 7.00 am)Must be computer literateConversational English skills is neededNative speaker of KhmerAt least 1 - 2 years experience in customer service in any fieldPleasant personality and service orientedAble to work shifting scheduleAble to handle demanding customers professionallyAble to handle work pressure

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