HR Contact Centre Team Leader
Manulife
Quezon City, PH
4d ago

Job Description

HR Contact Centre Team Lead

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the HR Contact Centre Team Lead with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife’s Human Resource Operations is seeking for an individual, who is obsessed with delivering value, is forward-thinking, and up to the challenge of leading the HR Contact Centre team and drive department results.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • Leadership skills with the proven ability to inspire a culture of commitment
  • Strong communication skills
  • Contact Centre Background
  • Willingness to work on a permanent night shift
  • Nice to Haves :

  • Actual HR Contact Centre Background
  • On the job you will :

  • Handle performance issues of staff. Be able to train and develop people under the team
  • Support staff with inquiries and Handle escalation issues. Identifies roadblocks and challenges that may inhibit our ability to meet department objectives
  • Participates in the recruitment of new staff to the department
  • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
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