Job Description :
Job Summary Supervises entry-level professional and support level employees within a specific discipline such as web replication and deployment.
Typically leads activities of moderate scope and complexity and develops solutions on product information operations, website operations, channel and e-commerce operations, and lead to revenue activities.
Supervisory position of at least 10 members in a team supporting processes like but not limited to 3M.com replication and maintenance with cross-functional dependencies on Marketing automation and product information management.
Major Duties and Responsibilities : Responsible for leading the assigned team primarily supporting web replication and maintenance.
Responsible for hiring, training and performance management within their respective team Handles or coordinates non-routine requests or issues with simple to medium complexity.
Responsible for ensuring team Key Performance Indicators (KPI) are sustained and taking corrective actions if quality or service issues arise Provides oversight to ensure assigned team work (queues, tickets, etc.
is completed within Service Level Agreements (SLA) targets Primary point of contact, with the Business or otherwise, for assigned team Responsible for ensuring the team completes all training and compliance requirements in a timely manner Assist in service expansion or transition activities into the team
Be the point of contact for any digital marketing requests and activities. Requirements : Ability to understand technical design features and technical architecture as it relates to website and content development Experience with Jira, Excel, PowerPoint, Word (Photoshop, HTML, and CSS experience is a plus) Experience in driving operational excellence with multi-functional teams Passion for improving own knowledge and skills and maintaining up-to-date web technology knowledge Exceptional interpersonal skills with proven success building relationships across all levels, internally and externally, including influencing senior decision makers Previous experience working with project management, web development / deployment