TSR with 21K* Signing bonus | SHAW BLVD.**
Acquire Asia Pacific Incorporation
Metro Manila / NCR, PH
14h ago
source : Monster

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

  • As a Sales Operations Representative, your role is vital in keeping our customers happy and contributing to our organizationâ€
  • 153;s growth and success.Â

    As a SHORE Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

    You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.Â

    A SNAPSHOT OF YOUR ROLEÂ

    You’re the genie that fulfils our customer’s needs. As a Product / Technical Support Representative, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.

    You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.Â

    Your day could see you : Â

    • Answer incoming customer service and technical calls regarding consumer electronics.Â

    • Ability to provide professional telephone skills with proper phone etiquette required.Â

    • Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.Â

    • Gather and record customer information, concern / s, and action taken in an ORACLE system.Â

    • Follow basic procedures and script for each customer inquiry.Â

    • Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.Â

    • Constantly learning new technology in the consumer electronics market, focusing on audio and video.Â

    A BIT ABOUT YOUÂ

    • Strong customer service orientation with attention to detail specific to consumer electronics.Â

    • Knowledge of Bluetooth, WiFi, APPs, Casting / Beaming technology, TV, VCR, DVD and Headphone Volume as well as home audio technology is a huge plus but not required.Â

    • 2+ years technical inbound call center experience or demonstrated equivalent work experience.Â

    • Problem solving and critical thinking skills.Â

    • Great multi-tasking skills.Â

    • Prioritize and effectively manage time.Â

    • Flexible work schedule- Candidates must be available to work weekend shifts.Â

    • Positive attitude and excellent interpersonal skills.Â

    • Good oral and written communication.Â

    • Good judgment and independent decision making.Â

    • Work effectively with windows-based computer systems. MAC experience a plus.Â

    • Great active listening skills.Â

    • Effectively interact in a professional and courteous manner with customer.Â

    • Demonstrate initiative and interest in self-development is a huge plus.Â

    • Strong critical thinking skills and ability to identify and solve problems with minimal oversight.Â

    • A CSAT champion / top performer.Â

    • With a knack for multi-tasking.Â

    • Able to solve problems and work under minimal supervision.Â

    • Adept in learning new workflows and tasks.Â

    WHAT SUCCESS LOOKS LIKEÂ

    • High customer satisfaction.Â

    • Excellent feedback from customers.Â

    • Achievement of KPIs.Â

    WHAT WE VALUEÂ

    We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values : Â

    • Ambition : Voice and measure your goals.Â

    • Collaboration : Brilliant jerks can be brilliant elsewhere.Â

    • Impact : Do, get it done, create impact.Â

    • Judgement : Make wise judgement calls, putting the team and business at heart.Â

    • Leadership : Continuous improvement starts with independent action.Â

    • Leverage : Do more with less, master the art of leverage.Â

    • Passion : Be positive, bring passion and energy.Â

    • Transparency : A transparent team can help each with other.Â

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Â

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.Â

  • For faster processing, text : D&M(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex : I'
  • m available at 9AM) send to 09065605043Â

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