This role will work on application analysis for customer-reported issues including log interrogation, data consistency remediation, database tuning, capacity planning, monitoring, and automation, implementation of cleanup jobs, while being an expert resource for the team.
Job Requirements :
Strong communication skills in written English
AWS experience is an absolute must.
Linux system administration skills is a must.
Shell scripting (bash, etc.)
SQL queries - can be in Oracle or SQL Server
Familiarity in using cloud-based logging tools (Datadog, Logentries, Elasticsearch / ELK, etc.)
Strong troubleshooting skills
This person must love to learn and be naturally curious and use the power of the Internet (YouTube, etc.) to come up to speed quickly.
Ability to interact with the global engineering team and articulate technical concepts in written English via tickets and chat
Have a natural curiosity, with an ability to research and solve problems independently as well as collaborate with a diverse team
Is disciplined and regimented, with a zealous focus on small details and consistency
Desire to make yourself and others more effective. You'd be bothered by an inefficient process
Nice to haves :
Development background / CompSci degree
DevOps skills - building / compiling, packaging, deploying, etc.
Willingness to work outside of normal hours - but not on a regular basis. This could mean occasional on call duties at night and on weekends but not on a regular basis.
Ability to communicate well cross functionally - especially to the Support team.
Ability to communicate with Developers especially in the following scenarios : Helping developers build, package and deploy their code into production and non-production environments.
Helping Developers understand Support Escalations to Engineering and delivering forensics to help them find the problem (logs, server stats)