Training Developer
Lexmark
Cebu City, Philippines
18h ago

Job Summary :

The employee in this job is responsible for the development of training programs, materials and courses for technical support groups and service technicians for Cloud, Software and Solutions products.

The individual will work with Lexmark Service Product Management, Development Engineering, Information Development, Service training management, and worldwide service and call center teams to provide comprehensive product training packages that will prepare Lexmark’s service partners and call center to support Lexmark products.

The individual will employ industry standard processes and methodology to ensure consistent and effective training modules and courses.

To support the training development mission, the individual is responsible for development and pilot testing new courses, deployment, and tracking of results for :

  • Instructor-led course study material, instructor guides, and on-line verification tests
  • Full on-line course development using Lexmark Service’s learning management system (Percipio) tools, and other rich media applications
  • Definition and development and course prerequisites
  • Setting certification requirements.
  • Experience and Skills Requirements :

  • Knowledge of training best practices, including adult learning principles and practices, accelerated learning, distance learning, criterion-referenced instruction, experiential learning, and learning styles.
  • Broad knowledge of computer and business industry technological products including hardware, software, and customer applications.
  • Experience with laser printers and multifunction devices Experience in video production including capture, edit, and encoding.
  • Experience with applications commonly used for web and rich media content development (e.g., Rise 360, Adobe Captivate, Articulate, Adobe Photoshop, Adobe Illustrator, etc.).
  • Experience in technical writing and development of customer facing documentation and instructions.
  • Familiarity with technical service and customer call center processes.
  • Creativity and has the ability to think outside the box. Must be able to find new and exciting ways to present information to an audience.
  • Research skills. Ability to research newest trends on how learners learn best, activities to increase retention or critical thinking and incorporate them into training.
  • People Skills. Ability to converse with SMEs, ask the right questions and understand what is being said to get the information and content needed for the training material.
  • Time Management Skills. Ability to manage time in order to keep each project moving forward to meet target completion dates.
  • Familiar with the fundamentals, structures, modes and features of different Operating Systems.
  • Vast experience and knowledge in Computer Networking.
  • Knowledge of mainstream Programming Languages and Cloud Services are a PLUS.
  • Personal Characteristics :

  • Self-motivated.
  • Ability to identify and resolve problems, improve processes and efficiency within area of responsibility.
  • Develop consultative relationships with key departments that are involved in the supply and acquisition of technical product information and specifications.
  • Ability to maintain positive and productive work ethic under conditions of complexity and constant change.
  • Knows how to promote team work and collaborative planning. Knows conflict resolution.
  • Resourceful and can easily review and learn complex system.
  • Education and Experience :

  • Graduate of any 4-year Bachelor's degree course.
  • At least 2-year relevant experience in instructional-design and other corporate training-related roles.
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